Webinar Recordings

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2020

2019

2018

January 4
What You Need To Know About The New Law In Oregon
SPEAKER:
Kelly Knepper-Stephens, Stoneleigh Recovery Associates
WEBINAR RECORDING – Audio
WEBINAR RECORDING – Audio + Slides

January 9
Managing Robo Disputes
SPONSOR: WebRecon
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
John Bedard, Bedard Law Group
Monica Littman, Fineman Krekstein & Harris
WEBINAR RECORDING

January 11
Outlook for 2018
SPONSOR: Microbilt
SPEAKERS:
Gordon Beck, CEO, DCI Inc.
David Cherner, Lawyer, Moss & Barnett
June Coleman, Partner, Kronick Moskovitz Tiedemann & Girard
Ohad Samet, CEO, TrueAccord
WEBINAR RECORDING

February 13
Monitoring Employee Performance
SPONSOR: Peak Revenue Learning
SPEAKERS:
Christina Rioux, SVP at Credit Solutions
Kelly Parsons-O’Brien, President at Credit Bureau Associates
WEBINAR RECORDING

February 15
Which Audits Should You Have Done and Why
SPONSOR: Interprose
SPEAKERS:
Tim Collins, Chief Compliance Officer, TrueAccord
Paige Tortorich, Internal Audit Manager, Enhanced Resource Center
WEBINAR RECORDING

February 20
How to Maximize Recoveries During Tax Season
SPONSOR: Microbilt
SPEAKERS:
Jacob Corlyon, Owner, Capital Collection Management
Mike Hiller, Vice President, American Profit Recovery
Ed Saleh, Owner, Acer Capital Recovery
WEBINAR RECORDING

February 22
Payment Compliance 101: What Every Collection Agency Should Know
SPONSOR: PDCFlow
SPEAKERS:
Krystal Collins, Trust Manager, AMCOL Systems
Michael Etmund, Lawyer, Moss & Barnett
Scott Wortman, Partner, Blank Rome
WEBINAR RECORDING

March 1
Avoid Lawsuits – Why Convenience Fees Are Not A Great Solution in ARM
SPONSOR: BillingTree
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Claudia Callaway, Partner, Katten Muchin Rosenman
Christina Grigorian, Partner, Katten Muchin Rosenman
WEBINAR RECORDING

March 19
The TCPA Decision in ACA International v. FCC
SPONSOR: TCN
SPEAKERS:
Don Maurice, Partner, Maurice Wutscher
Scott Wortman, Partner, Blank Rome
Tom Good, Partner, Barron & Newburger
WEBINAR RECORDING

March 22
How to Cater Collection Messages to Different Generations
SPONSOR: Microbilt
SPEAKERS:
Mike DeCarpio, Vice President of Collections, RevSolve
Sophie Benbenek, Head of Data Science, TrueAccord
Brian Watkins, Owner, Southern Oregon Credit
WEBINAR RECORDING

March 27
Reverse Avila Lawsuits
SPONSOR: Barron & Newburger
SPEAKERS:
Arthur Sanders, Partner, Barron & Newburger
Judd Peak, Chief Compliance Officer, Frost-Arnett
Katie Grzechnik Neill, Compliance & Litigation Counsel, ARS National Services
WEBINAR RECORDING

April 2
How the Taylor Appeals Court Decision Affects the ARM Industry
SPONSOR: Maurice Wutscher
SPEAKERS:
Donald Maurice, Principal, Maurice Wutscher
Eric Rosenkoetter, Principal, Maurice Wutscher
Brent Yarborough, Principal, Maurice Wutscher
WEBINAR RECORDING

April 3
Which Compliance Topics are Causing the Biggest Headaches
SPONSOR: Cornerstone Support
SPEAKERS:
Kelly Knepper-Stephens, Chief Compliance Officer, Stoneleigh Recovery Associates
LaDonna Bohling, Vice President, Contract Callers
Nicole Strickler, Partner, Messer Strickler
WEBINAR RECORDING

April 19
What are the Best Types of Alternative Data to Incorporate Into Your Collections Process?
SPONSOR: Microbilt
SPEAKERS:
Nick Jarman, Chief Operating Officer, Credit Collection Partners
Mike Hiller, Vice President, American Profit Recovery
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

April 24
Best Practices in Managing Recurring Payments
SPONSOR: PDCflow
SPEAKERS:
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
Robert Blair, Senior Vice President, Diversified Consultants, Inc.
Julie Hughes, Senior Product Manager, TrueAccord
WEBINAR RECORDING

May 22
The Moneyball-ization of Collections
SPONSOR: Microbilt
SPEAKERS:
Sophie Benbenek, Head of Data Science, TrueAccord
Jacob Corlyon, Owner, Capital Collection Management
Mike Hiller, Vice President, American Profit Recovery
Michael Lages, President & Chief Financial Officer Delta Outsource Group
WEBINAR RECORDING

May 24
What Do You Teach In Your Training Programs?
SPONSOR: Peak Revenue Learning
SPEAKERS:
LaDonna Bohling, Vice President, Contract Callers
Bob Duenkel, Compliance Credit and Collections Officer & Ombudsman, Williams & Fudge
Kelli Krueger, Vice President, Organizational Development, CBE Companies
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

May 31
The Collections Industry in the Trump Administration: Better or Worse?
SPONSOR: LexisNexis Risk Solutions
SPEAKERS:
Gordon Beck, CEO, Diversified Consultants, Inc.
Joann Needleman, Partner, Clark Hill
Rick Perr, Partner, Fineman Krekstein & Harris
Rozanne Andersen, Chief Compliance Officer, Ontario Systems
WEBINAR RECORDING

Tuesday, June 5
How to Grow Your Collection Agency
SPONSOR: VoApps
SPEAKERS:
Harry Strausser, President, Mid-Atlantic Collectors Association
Nick Jarman, Chief Operating Officer, Credit Collection Partners
WEBINAR RECORDING

Tuesday, June 12
What You Need To Go After Large Clients
SPONSOR: Cornerstone Support
SPEAKERS:
Misty Carson, Executive Vice President – Sales & Marketing, MRS BPO
Joe Gelbard, Chief Revenue Officer, TrueAccord
WEBINAR RECORDING

Wednesday, June 13
Maximizing Employee Performance and Minimizing Employee Turnover
SPONSOR: DAKCS Software Systems
SPEAKERS:
Rick Bonitzer, CEO, Credit Collection Partners
Kelli Krueger, Vice President, Organizational Development, CBE Companies
Donna Nicholson Stief, Executive Director & Chief Compliance Officer, Credit Bureau of Lancaster County
Kelly Parsons-O’Brien, President, Pacific Credit Services
WEBINAR RECORDING

Thursday, June 14
Safety, Security and Compliance in Web-Based Software
SPONSOR: InterProse
SPEAKERS:
Kevin Epstein, Chief Architect, Onica
Matt Kiefer, Chief Information Officer, Preferred Group of Tampa
Jeremy Mapes, Mapes Consulting
Keith Barthold, Chief Executive, DKB Innovative
WEBINAR RECORDING

Tuesday, June 19
TCPA Update
SPONSOR: TCN
SPEAKERS:
Tom Dominczyk, Principal, Maurice Wutscher
David Kaminski, Partner, Carlson & Messer
Nicole Strickler, Partner, Messer & Strickler
WEBINAR RECORDING

Tuesday, June 26
How to Conduct a Risk Assessment
SPONSOR: InterProse
SPEAKERS:
Leslie Bender, Chief Strategy Office & General Counsel, BCA Financial Services
Kelly Knepper-Stephens, Chief Compliance Officer, Stoneleigh Recovery Associates
Mike Wright, Chief Security Officer, TECH LOCK
WEBINAR RECORDING

Tuesday, July 10
Cost-Reduction Strategies
SPONSOR: Microbilt
SPEAKERS:
Christian Lehr, Chief Operating Officer, Healthcare Collections Inc.
Donna Nicholson Stief, Executive Director & Chief Compliance Officer, Credit Bureau of Lancaster County
Roger Weiss, Chief Operating Officer, CACi
WEBINAR RECORDING

Tuesday, August 7
Should Collection Agencies Report To The Credit Bureaus?
SPONSOR: Microbilt
SPEAKERS:
LaDonna Bohling, Vice President, Contract Callers
Michelle Dove, General Counsel/Chief Compliance Officer, I.C. System
Christina Rioux, SVP, Credit Solutions
Samuel Shannon, Chief Compliance Officer,AMCOL Systems
WEBINAR RECORDING

Wednesday, August 8
Using Analytics to Improve Collector Performance
SPONSOR: Provana
SPEAKERS:
Mike Hiller, Vice President, American Profit Recovery
Nick Jarman, Chief Operating Officer, Credit Collection Partners
Kelli Krueger, Vice President, Organizational Development, CBE Companies
WEBINAR RECORDING

Wednesday, August 15
Why Healthcare Collection Agencies Need to Develop a Self-Pay Operation
SPONSOR: PDCflow
SPEAKERS:
Jay Gonsalves, Chief Executive Officer, Action Collection Agency of Boston
Pamela Kirchner, Chief Executive Officer, BCA Financial Services
WEBINAR RECORDING

Thursday, August 16
How Companies are Responding to Call Blocking
SPONSOR: VoApps
SPEAKERS:
Robert Blair, Senior Vice President, Diversified Consultants, Inc.
Nick Jarman, Chief Operating Officer, Credit Collection Partners
Judd Peak, Chief Compliance Officer, Frost-Arnett
WEBINAR RECORDING

Tuesday, August 21
Developing a Manager/Supervisor Training Program
SPONSOR: Peak Revenue Learning
SPEAKERS:
Tim Haag, President, State Collection Service
Kelli Kreuger, Vice President, CBE Companies
Roger Weiss, COO, CACi
Greg Ruffino, Director of Training, Williams & Fudge
WEBINAR RECORDING

Wednesday, August 22
How To Know What Is and Is Not Allowed Under the TCPA In Your Footprint
SPONSOR: TCN
SPEAKERS:
Donald Maurice, Maurice Wutscher
Shelly Gensmer, VP of Legal and Compliance, ERC
David Kaminski, Carlson & Messer
WEBINAR RECORDING

Thursday, August 23
What Your Website Says About You
SPONSOR: Arbeit Software
SPEAKERS:
Julie Hughes, Senior Product Manager, TrueAccord
John Viggiano, Marketing & Communications Executive, Simon’s Agency
Chris Repholz, Chief Growth / Customer Officer, MRS BPO
WEBINAR RECORDING

Wednesday, September 12
Credit Reporting 101: How to Set Up a Compliant Credit Reporting Operation
SPONSOR: Microbilt
SPEAKERS:
Chrissy Rioux, Credit Solutions
LaDonna Bohling, Vice President, Contract Callers
Michelle Dove, General Counsel, I.C. System
WEBINAR RECORDING

Wednesday, September 19
How to Build a Great Corporate Culture
SPONSOR: Arbeit Software
SPEAKERS:
Kelly Parsons-O’Brien, Pacific Credit Services
Cortney Fleming, Hiring & Training Manager, Wilber Group
Kelli Kruger, Vice President – Organizational Development, The CBE Companies
WEBINAR RECORDING

Thursday, September 20
How To Improve Payment Efficiency
SPONSOR: BillingTree
SPEAKERS:
Russ Palay, Product Manager, BillingTree
Andrew Shafer, Simburg Ketter Sheppard & Purdy
Dave Yohe, Vice President, BillingTree
WEBINAR RECORDING

Friday, September 21
Assessing the Ruling in Marks v. Crunch
SPONSOR: TCN
SPEAKERS:
David Kaminski, Partner, Carlson & Messer
WEBINAR RECORDING

Wednesday, September 26
Developing the Ideal Compensation Structure for Collectors
SPONSOR: DAKCS
SPEAKERS:
Donna Nicholson Stief, Credit Bureau of Lancaster County
Shawn Suhr, CEO, Continental Credit
Roger Weiss, COO, CACi
WEBINAR RECORDING

Monday, October 1
Maximizing Judgment Recoveries
SPONSOR: JRA
SPEAKERS:
Robert Pinchuk, CEO, JRA
Debra Leisten, JRA
Lorelei Watts, JRA
WEBINAR RECORDING