Training Bytes: Dealing with consumers who don’t recognize your phone number
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Training Bytes: What to do when consumers say they can’t pay
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Training Bytes: What should collectors do when consumers claim they are the victims of identity theft?
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The Right Way to Hire, Train, and Treat Employees
By now, the importance of empathy in collections has hopefully been drilled…
Video: How Empathy Boosts Collection Rates While Lowering Compliance Issues
There is a perception in the industry that compliance and empathy sit…
Training Bytes: How To Build Challenges That Improve Collector Performance
How can one "C" help a "C" build three other "C's"? The…
How Collection Agencies Should Not Act Like a Credit Card Company
In collections, any payment can be considered to be a good payment,…
