Tag Archives: Training Bytes

By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management industry. Treating consumers with respect, dignity, and in a professional manner has become the standard for any legitimate agency that is trying to make it in this world. But are …

There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ultimate goal for any collection operation is to find the balance between the two. But that is not necessarily the case. As Mary Shores and Judd Peak discuss in the …

How can one “C” help a “C” build three other “C’s”? The answer is in this week’s Training Bytes video with Mary Shores. In this episode, Mary is joined by Roxie Olivero-Winfield, the training manager at Midstate Collection Solutions, to talk about the benefits of implementing weekly challenges to help …

In collections, any payment can be considered to be a good payment, especially if it shows that an individual is interested and committed to paying off a debt. But as one agency learned that while any payment may be a good payment, collection agencies should not operate like credit card …