Tag Archives: TCN

Demo Day Presentations Offer Insights From Actual Customers

References are an essential component to any screening process. Whether it’s considering someone for employment or looking at something to buy, we all use references. We call former employers, we read the reviews submitted by people who purchased the same items, we talk to friends about their experiences. Hearing about …

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TCN Launches Online Regulation F Guide for Collection Agencies to Maintain Compliance in Their Communication Practices

ST. GEORGE, UTAH, NOVEMBER 16, 2021 — TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of “A Comprehensive Guide to Regulation F and How It Impacts Debt Collection,” an online guide that details the new rules …

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TCN Consumer Survey Finds Americans Overwhelmingly Prefer to Interact with a Live Person When Dealing with Customer Service Reps

ST. GEORGE, Utah – July 27, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today released the results of its inaugural “Consumer Insights about Customer Service” survey of American consumers. The national survey, conducted by OnePoll …

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TCN Launches ‘Understanding STIR/SHAKEN,’ an Online Business Guide to the New FCC Framework for Combating Illegal Caller ID Spoofing

ST. GEORGE, UTAH (PRWEB) JUNE 09, 2021 — TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of “Understanding STIR/SHAKEN,” an online guide that breaks down the most important rules and issues related to the new Secure Telephone …

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TCN Launches Voices Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations

ST. GEORGE, Utah – May 25, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new set of …

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TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

ST. GEORGE, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an …

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A Thank You To the Sponsors of AccountsRecovery.net

I would not be able to do the things that I do on a daily basis to bring news and information to the accounts receivable management industry without the generous and bountiful support of the companies who participate as sponsors and advertisers. For allowing me to grow my platform and …

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TCN CEO Shares Thoughts on Merger With Global Connect

The chief executive officer of TCN is excited about the products and services that the company will be able to offer the collections industry, now that it has merged with Global Connect. The merger, announced earlier this week, may ignite more M&A activity in the sector, which has long been …

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