Tag Archives: Mindy Chumbley

As we embark on another trip around the sun, whether it will be an enjoyable trip or one that is fraught with danger is anyone’s guess. Would you have predicted a case like Hunstein last year and the impact it would have? Nevertheless, AccountsRecovery.net asked experts from across the industry …

Conversations between collectors and consumers are like snowflakes, in that each of them are unique and one-of-a-kind in their own way. Consumers can be hostile, skittish, uncertain, embarrassed, aggressive, confused, or some combination of any or all of those emotions. Making any of those types of consumers feel comfortable is …

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations …

Training new collectors is relatively the same whether it is being done in person or remotely, but the other aspects of bringing in new employees are not so easily replicated when those individuals are not in the office together, and collection agencies need to make sure to focus time and …