In what might be a first, all of the data points tracked by WebRecon were lower in April than they were in March, including the number of complaints filed with the Bureau of Consumer Financial Protection, the number of complaints filed with the Better Business Bureau, and the number of …
Read More »UPDATED: Judge Certifies Class Action in FDCPA Case
Mickey Lee from Maurice Wutscher has written about a case in which a judge from the Northern District of Indiana has certified a class action against a collection agency that was alleged to have violated the Fair Debt Collection Practices Act by saying in a letter that it “may” report …
Read More »Agencies Placing More Emphasis on Soft Skills During New Hire Training
There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt Collection Practices Act, anyway? Why can’t I threaten to break someone’s legs if they don’t want to pay their bills? And, most importantly, where is the bathroom? All kidding aside, …
Read More »Federal Judge Grants Summary Judgment on TCPA Issue, But Denies It on FDCPA
A judge for the District Court for the Northern District of Georgia has granted summary judgment in favor of a collection agency that it did not use an automated telephone dialing system when it attempted to contact an individual for an unpaid debt, relying on the recent Appeals Court decision …
Read More »Bill Introduced To Amend FDCPA To Include Debts Owed to Federal Government
A bill has been introduced in the House of Representatives that seeks to amend the Fair Debt Collection Practices Act. Introduced last week by Rep. Mia Love [R-Utah], the bill, H.R. 5434, has been referred to the House Financial Services Committee for consideration. The bill is called the “Stop Debt …
Read More »