Speakers G – N

CEO, Prodigal

Shantanu Gangal

Shantanu Gangal is the CEO of Prodigal. Prodigal improves compliance and boosts revenues by running Artificial Intelligence (AI) models on the richest source of data — the phone calls the team makes to your members. Each month, Prodigal analyzes nearly 5 million borrower interactions to find insights for customers as well as continuously refine the models further. Prodigal is backed by Y-Combinator and other leading Venture investors from the Bay Area.

Chief Revenue Officer, TrueAccord

Joe Gelbard

Joe Gelbard is the Chief Revenue Officer at TrueAccord, a high growth fintech business disrupting the collections industry as we know it. TrueAccord uses Machine Learning and automation to optimize the collections process for some of the world’s largest financial institutions. Prior to joining TrueAccord, Joe was one of the first team members at LiveVox and served as the Executive Vice President of Sales.

Vice President of Legal & Compliance, ERC

Shelly Gensmer

Shelly Gensmer is the Vice President of Legal and Compliance for ERC. She has been with the company for the past two years. Shelly holds the CCCO designation from the ACA International and has more than 13 years of litigation and collections experience, ranging from first party, third party, legal, to deceased collections. As she says, I’ve about seen it all.

Attorney, Law Office of Boyd Gentry

Boyd Gentry

Boyd Gentry is an experienced litigator and compliance attorney. Boyd has extensive experience, representing debt purchasers, third-party agencies, and law firms in federal and state courts. He has litigated hundreds of FDCPA cases throughout the midwest since 1999.

Assistant Vice President & Bursar, Temple University

David Glezerman

David R. Glezerman is the assistant vice president and bursar at Temple University. He has overall responsibility for billing, collections, and management of student finances. David has worked in higher education receivables management for 39 years. David is the founding chair of the National Association of College and University Business Officers Student Financial Services (SFS) Council, and was awarded the association’s initial Student Financial Services Award in March 2018. David, who has co-authored two books on collections, is also a certified instructor for ACA International, and is a past recipient of ACA’s Member of the Year, Charles F. Lindemann Instructor of the Year, and Fred Kirschner awards.

President, Action Collection Agencies

Jay Gonsalves

Jay Gonsalves is president of Action Collection Agencies, Inc. In Middleboro, Massachusetts. Action Collection Agency of Boston is a 51-year old collection agency and ACA Revenue Systems is its 1st-party ARM company. The companies service healthcare providers in New England and nationally. Jay is a past president of ACA International and just concluded a term as board member for the association. He is an ACA Certified Instructor. and holds IFCCE and MCE designations, a Bachelors degree from UMass and Masters degree in Healthcare Administration from Salve Regina College.

Managing Attorney, Barron & Newburger

Tom Good

Tom Good is the Managing Attorney at the law firm of Barron & Newburger. Prior to joining the firm in 2014, Tom spent a decade as general counsel at two of the largest participants in the industry — SquareTwo Financial and Asset Acceptance Capital. For both companies he directed all legal affairs, negotiated both debt and equity financing and made legal decisions for the client relating to compliance and regulatory matters.

CEO, WebRecon

Jack Gordon

Jack Gordon is the CEO of WebRecon, which protects creditors, collection agencies and call centers from lawsuit-happy consumers. A former agency owner, Jack has been involved in the collections industry for nearly two decades. Actively involved in both the Michigan chapter of ACA International and the national association, Jack’s insights and professionalism stand out among the most respected members of the industry.

Partner, Katten Muchin Rosenman

Christina Grigorian

Christian Grigorian, a partner with Katten Muchin Rosenman, works with clients in all matters related to banks, bank holding companies, and state-licensed consumer and commercial lenders. She is experienced in credit card and electronic payment networks, network processing and network participation agreements, and innovative uses of electronic funds transfers in areas such as state-funded childcare provider reimbursements.

General Manager of Digital Solutions, LiveVox, Inc.

Boris Grinshpun

Boris Grinshpun is the General Manager of Digital Solutions at LiveVox, Inc. Boris has 18+ years of experiencing developing strategy and products focused on driving Customer Engagement and Digital Relationship Management. His specialties include online customer experience, cross-channel enablement, and CRM implementations. Prior to joining LiveVox, Boris was the VP of Strategic Planning and Online Banking at US Bank and founder of Terafina, a leading provider of Omni Channel Sales Solutions with integrated Analytics & Mobile Capabilities.

General Counsel & Regulatory Editor, insideARM

Katie Grzechnik Neill

President, State Collection Service

Tim Haag

Tim Haag, President of State Collection Service, is the third generation to helm this national leader in the receivables management industry.  Grandson of State founder, Hilding Haag, a Swedish immigrant, he has been with the company since 2009, starting out as a Sales Executive and quickly moving into roles as Director of Client Services and Vice President of Support Services.

Haag has played a pivotal role in State’s exceptional growth over the nearly 10 years he was been with the company. During his tenure, the company has implemented cutting-edge technology solutions, continued its commitment to helping consumers around the country, and enhanced its reputation for being a premier receivables partner to healthcare providers around the United States. State currently employs nearly 700 individuals, providing revenue cycle services to over 300 healthcare facilities around the country.

Haag holds a Credit and Collection Compliance Officer designation from ACA International and is very involved with the association. Additionally, he is on the Board of Directors of the Great Lakes Credit and Collection Association, currently serving as President. Haag was awarded the ACA International Kurt Swersky Leadership Award in 2013 and was recognized as one of Madison’s 40 outstanding professionals under 40 by InBusiness Magazine in 2015. He was also closely involved with helping State Collection Service win the 2014 Wisconsin Family Business of the Year Award as well as being named to the Inc. 5000 list of America’s fastest growing private companies (2015, 2017). One of his most-recent accomplishments is helping the company be named one of the country’s Best Places to Work in Call Centers annually since 2015.

Haag holds a degree in Business Management from Northern Michigan University and has been involved in various aspects of the ARM industry for nearly 20 years.

Chief Information Officer, Frost-Arnett

Jonathon Harbin

Jonathon Harbin is the Chief Information Officer at Frost-Arnett. Jonathon and his team are responsible for managing the ever-increasing amount of data flowing through the company. Before joining Frost-Arnett, he worked in technology-related fields at Nashville-based healthcare companies for more than ten years. Jonathon earned a bachelor’s degree in information technology from Middle Tennessee State University and is a Certified Information Systems Security Professional (CISSP).

Vice President - Collections, American Profit Recovery

Mike Hiller

Mike Hiller is the vice president of collections for American Profit Recovery. He joined APR more than a decade ago as an entry-level employee. He is a licensed Collection Manager in Michigan and serves as a Subject Matter Expert (SME) for the Department of Licensing and Regulatory Affairs (LARA).

Associate, Fineman Krekstein & Harris

Graeme Hogan

Graeme Hogan is an associate in the firm’s litigation group, representing clients in matters involving commercial and business disputes, consumer financial services, insurance defense, insurance coverage and bad faith, and premises liability.

Director - Business Intelligence, State Collection Service

Dave Hintz

Dave Hintz is the Director of Business Intelligence for State Collection Service. He has nearly three decades of experience in the receivables management industry, working with clients across various sectors.

In his current role, Dave oversees the Business Intelligence unit for State’s entire operation. During his tenure with the company, he has enhanced the utilization and accuracy of scoring and segmentation strategies will refining workflow dynamics to further encompass the usefulness of segmentation. He and his team have implemented numerous technological enhancements throughout the organization and continued to refine the company’s suite of vendors to ensure the best-possible resources for client portfolios.

In his free time, Dave enjoys various outdoor activities including fishing and hunting as well as coaching youth athletics.

Work Team Leader, American Profit Recovery

Angela Holthus

Angela Holthus has been with American Profit Recovery since 2015 and now is one of the companies Work Team Leaders. She obtained a Bachelor’s degree in Business Administration from Baker College.

During her years with the company she has used her skills to move up the ranks within the company. She has demonstrated that settling for what’s expected of you isn’t an option. Her favorite motto is “Leaders Make Leaders.”

Senior Product Manager, TrueAccord

Julie Hughes

Julie Hughes is a Senior Product Manager at TrueAccord. She works across teams to launch strategic product updates while maintaining a high level of compliance. During her time at TrueAccord, she has worked on many aspects of the product, from building enterprise integrations to managing payments processing. She currently oversees the consumer experience, which includes their interactions on the TrueAccord website.

The Law Office of Stephen Iglesias

Stephen Iglesias

Stephen Iglesias is an attorney in Tampa, representing creditors in courts throughout Florida in commercial and consumer debt collections, with a practice emphasis on healthcare reimbursement. Stephen’s practice includes all aspects of legal collections, including post-judgment enforcement, garnishments, and collateral recovery. Prior to entering into private practice, Stephen served as an Assistant Attorney General in the Florida Attorney General’s Economic Crimes Division and Medicaid Fraud Control Unit. For Medicaid fraud cases brought in the Central Florida, Stephen was lead counsel in asset seizure and forfeiture efforts. Stephen has over 20 years of experience in state and federal court litigation. He is a graduate of the University of Michigan, Columbia University in New York, and Southern Methodist University.

Partner, Ballard Spahr

Stefanie Jackman

Stefanie Jackman is the leader of Ballard Spahr’s Debt Collection Team and partner located in Ballard’s Atlanta office. Stefanie is nationally recognized for her expertise in collections compliance and litigation across all segments of the financial services industry, including traditional financial products, fintech and online lending, healthcare, and student lending.

Owner, RightAway Consulting

Nick Jarman

Nick Jarman is the owner of RightAway Consulting & Coaching. Jarman recently served a three year term on the Board of Directors for ACA International and is the past President of the Missouri Collectors Association. Nick has also been recognized by ACA International with the International Fellowship of Certified Collection Executives.

Director of Risk Management, Cornerstone Support

Ben Johnson

Since 2007, Ben Johnson has served as the Director of Risk Management for Cornerstone Support. He specializes in business insurance for collection agencies, debt buyers and collection attorneys. He lives in Woodstock, Ga., with his wife and twin daughters. Cornerstone Support is the premier provider of insurance and state licensing services for the accounts receivable management (ARM) industry. Since 1998, the company has assisted thousands of collection agencies, debt buyers and collection law firms with their risk management needs. Cornerstone’s clients are located in all 50 states and around the globe. The company is based in the Atlanta suburb of Roswell, GA.

Partner. Carlson & Messer

David Kaminski

David Kaminski is the Chair of the Financial Services and Class Action Litigation Group at Carlson & Messer LLP in Los Angeles, and focuses his practice in the defense of banks, credit grantors, collection agencies, and asset buyers in all areas of financial services litigation. He is recognized for his work in defending claims brought under consumer protection statutes, including the FDCPA, TCPA, the FCRA, and all other federal and state consumer protection laws and regularly gives presentations at leading industry trade organizations throughout the U.S. He has substantial experience in defending class action and MDL litigation.

David was the 2015 ACA Int’l. Attorney of the Year, and was the 2013-2015 Chair of the Attorneys Division of the ACA, Int’l. He serves on the ACA Judicial Committee, the ACA Education Foundation, has served on the ACA Regulatory Committee, the ACA Education Committee, and was an ACA Delegate.

David serves as outside compliance counsel to numerous companies throughout the U.S. and has developed policies, procedures and training programs to enable clients to stay compliant with the law and minimize risks of liability.

David successfully defends clients throughout the U.S. in investigations initiated by the CFPB, the FTC, the CA Atty. General’s Office, the Arizona Attorneys General’s Office and Dept. of Financial Institutions, and other Federal and State government and regulatory agencies.

Vice President of Compliance, Project and Risk Management, Solutions by Text

Nada Kassem

Nada Kassem serves as the VP of Compliance, Project and Risk Management for Solutions by Text and ensures that SBT operates compliantly and abides by all applicable laws and regulations. Nada also oversees the Risk Management Framework and activities and is an advocate for a healthy compliant culture. Prior to joining SBT, Nada served as the Director of Compliance Program Management and oversaw the remediation of regulatory issues throughout the organization. During her tenure at Exeter she has lead the execution of over 100 corrective action strategies and built a Governance, Risk Management and Compliance (GRC) framework from the ground up.

David Katz

David Katz is a partner at Adams and Reese, a national law firm. David’s practice encompasses privacy law and compliance, data security, data management and data governance, vendor management, corporate governance, crisis management, regulatory compliance and ethics. He works closely with clients, counseling on the development, management, and oversight of privacy and compliance programs and vendor management programs. Prior to entering private practice, David served as senior legal counsel and privacy manager in the corporate law department, advising Aaron’s, Inc. He also served as a Senior Assistant District Attorney for the Office of the District Attorney for Fulton County, and as a Senior Assistant State’s Attorney in the Office of the State’s Attorney for Baltimore City. David also served his country as Captain in the Judge Advocate General Corps in the United States Army Reserves.

President & CEO, The Preferred Group of Tampa

David Kelley

David Kelley is an equity owner and the chief vision caster for Preferred. Davis has served in many different roles during his 20+ year career with the company. David has a B.S. degree in Business Management and Marketing and has Masters and Doctoral level degrees associated with leadership development. He is a past-president of the Florida Collectors Association and past chairperson for ACA International’s Healthcare Services Committee. David also serves on numerous charitable boards. Through Preferred IMPACT, Preferred’s teaching and professional development division, David shares his passion for teaching and encouraging business and leadership best practices. He also coaches high school baseball and is involved in serving and leading in a variety of mission trips.

Chief Officer for Information, Development and Compliance, The Preferred Group of Tampa

Matt Kiefer

Matt Kiefer is the Chief Officer for Information, Development and Compliance for the Preferred Group of Tampa. Matt earned his B.S. degree from the University of Central Florida (Go Knights!) and his M.B.A. from the University of Phoenix in Maitland, Florida. He is a past President, (and current Vice President again), and Education Chair of the Florida Collectors Association. He served on the Board of the National Healthcare Collections Association, was a member of HFMA and MGMA and is also an ACA Scholar and Fellow. He has been in healthcare and collections since 2001. Matt enjoys shooting, MMA, cross fit and politics. He is also not known for being politically correct.

President & CEO, BCA Financial Services

Pam Kirchner

Pamela Kirchner is chairman and CEO of BCA Financial Services. She has been employed in the ARM industry for more than forty years, and was a member of a task force assembled by HFMA and ACA International to develop consensus practices to bring clarity, fairness, and consistency to medical account resolution. She is currently a member of ACA International’s Board of Directors, served on ACA’s Council of Delegates and numerous ACA committees; advocates on behalf of our industry on Capitol Hill; participates in ACA’s Committee of 100; and has earned an ACA Fellow and Scholar designations. She volunteers her time to the board of her local unit, the Florida Collectors Association, and has served a term as unit president.

Attorney, Bassford & Remele

Michael Klutho

Michael Klutho is a shareholder with the Minneapolis law firm of Bassford Remele, P.A. A significant part of Michael’s practice involves the defense of collection attorneys and collection agencies facing FDCPA, FCRA and TCPA lawsuits. Michael has defended thousands of consumer lawsuits brought against collection professionals. His practice in this area also includes the defense of claims brought by governmental regulators overseeing entities involved in the credit and collection industry, and risk management audits and advice. Michael chairs the firm’s Consumer Law Defense Practice Group. He presents frequently on the FDCPA, FCRA, TCPA and related issues and is a Certified Instructor through ACA International. Michael is licensed in Minnesota, Wisconsin, Iowa and Missouri, as well as many federal jurisdictions.

Vice President of Legal & Compliance & Associate General Counsel, TrueAccord

Kelly Knepper-Stephens

Kelly Knepper-Stephens is Vice President of Legal & Compliance and Associate General Counsel for TrueAccord. Her work focuses on government regulation, compliance, and civil litigation. Kelly serves on the Board of Directors for the Receivables Management Association International and is an ACA Certified Instructor. She also served as a SER for the Arbitration and Debt Collection Rulemakings. Her podcast Two DEBTicated Attorneys can be found on podbean. Collection Advisor Magazine named Kelly one of the 20 Most Powerful Women in Collections in 2018.

Chief Compliance Officer, Investment Retrievers

Lexi Knight

Lexi Knight is the Chief Compliance Officer at Investment Retrievers. Investment Retrievers works with creditors to provide a partner for the divestiture of accounts receivable portfolios. Investment Retrievers provides a compliant solution focused on assisting consumers with resolving outstanding accounts.

Chief Compliance Officer, Gulf Coast Collection Bureau

Laura Knights

Laura Knights is the Chief Compliance Officer at Gulf Coast Collection Bureau. She has worked at the agency since July 2017. She has been in the collection industry for seven years, and is a licensed attorney in Rhode Island, Massachusetts, and Florida. She holds the Credit and Collection Compliance Attorney (CCCA) and Credit and Collection Compliance Officer (CCCO) designations from ACA International. She loves to play golf and pool. 

Vice President - Organization Development, CBE Companies

Kelli Krueger

Kelli Krueger is the Vice President of Organizational Development and Training for CBE Companies. Kelli has 22 years’ experience in training and development and currently oversees all matters relating to employee development and engagement. Kelli Krueger has been with the CBE on and off since 1996 and specializes in sales, persuasion, customer service, recovery, and management training. Her trainings focus on the development of human talent, utilizing the latest innovations in Human Performance Technology.

Founder, Corporate Advisory Solutions

Michael Lamm

Michael Lamm is a Founder of Corporate Advisory Solutions. He oversees the firm’s M&A, strategic consulting, valuation, compliance and regulatory business practices and is responsible for CAS’ corporate direction and growth plan.

Director - Campus-Based Collections, Williams & Fudge

Paul Lankes

Paul Lankes is the Director of Campus-Based Collections at Williams & Fudge, Inc. located in Rock Hill SC. Paul has been involved in the collections industry for 17 years, and working with the current organization for 14 years. Paul provides Leadership, support and direction towards building/maintaining a best-in-class collections platform.

CEO & Managing Member, Convergence Acquisitions, LLC

Patrick Lausen

Patrick Lausen is the CEO and Managing Member of Convergence Acquisitions, LLC. Patrick has 15 years of industry experience starting as a collector while an undergraduate. Patrick has a passion for technology and automation and works daily at those tasks. Currently Patrick oversees Convergence Operational Processes and Business Development.

Chief Operating Officer, Healthcare Collections, LLC

Christian Lehr

Christian Lehr is the Chief Operating Officer of Healthcare Collections, LLC, a third-party collection agency in Phoenix, Arizona. Christian is also the Arizona Unit Director for ACA International and a former president of the Phoenix West Rotary Club. Having been involved in this industry for a number of years, but not nearly as long as Christian, I can say that he is one of the most knowledgeable and approachable individuals in the ARM industry. I learn something from him every time we talk and I am very excited to have him participating today.

Senior Vice President - Finance, DCI

Raf Leszczynski

Raf Leszczynski is the Senior Vice President of Finance at Diversified Consultants, Inc. Raf has worked closely with DCI’s three up-front skiptracing vendors on fine tuning the matching logic deployed for each of our Clients, and we have increased our companywide Right Party Contact rates for 12 consecutive Quarters!

Chief Compliance Officer, DCI

David Linares

David Linares heads up the legal and compliance team at DCI, along with several other support areas within the organization. David is well versed in both the regulatory and legal landscape as well as operations and its challenges, having lead teams in both realms. Able to draw from his experience, David develops his teams to rely on forward thinking methodologies in order to face industry challenges head on while adjusting to the ever changing minefield that is the ARM regulatory landscape.

President & Chief Investment Officer, First Financial Asset Management

Matt Maloney

Matthew Maloney, President and Chief Investment Officer

• 18+ Years in Receivable Management, Debt Buying and Healthcare Revenue Cycle Management Industries
• Co-Founder, President, and Chief Investment Officer of the FFAM360 Alliance Group of Companies
• Manages $3.0 Billion A/R Annually for Clients (Healthcare, Banking, Consumer Lending, Insurance Subrogation, and Other)
• Acquired $22.5 Billion of accounts receivables (charged-off and performing loans)
• Serves on the Board of Directors for Receivables Management Association International
• Co-Chairman: RMAI State Legislative Committee; RMAI Fundraising Committee
• Contributing Co-Author: Various industry publications and material
• Serves as Counsel Member and Officer of two (2) Non-Profits: Promise686, and Perimeter Church.
• Youth Mentor & Coach
• Founder of CrowdServe
• Education: Bachelors of Science; Finance (FSU)

Founder & President, Mapes Consulting

Jeremy Mapes

Jeremy Mapes is Founder and President of Mapes Consulting, which is one of the very few vendors previously endorsed by ACA International as a “preferred vendor”, and senior executive to Agent-Z, LLC. Jeremy has over twenty-four years in the ARM industry and has successfully headed operations and technology for companies from large to small and has consulted to and supported well over one hundred collection agencies and creditors on technology, automation, telephony, operations, and information security management, as well as consulting directly to multiple receivables software vendors.

Partner, Maurice & Wutscher

Don Maurice

Don Maurice is a partner at Maurice Wutscher representing the financial services industry in compliance matters, trials and appeals of individual and class actions. Don is a Regent of the American College of Consumer Financial Services Lawyers and serves on the Governing Committee of the Conference on Consumer Finance Law. He formerly chaired the Debt Collection Practices and Bankruptcy Subcommittee of the American Bar Association and serves as outside counsel to Receivables Management Association International, the trade association for debt purchasers. He is admitted to the Bars of Massachusetts, New York, New Jersey and the District of Columbia and has practiced law since 1988.

Partner, Manatt Phelps & Philips

John McGuinness

John W. McGuinness is a partner at Manatt, Phelps & Phillips, LLP. He represents clients in defending consumer class and individual actions across the country, including issues involving consumer protection, mortgage/financial services, and data security and privacy. John handles litigations, regulatory proceedings and examinations related to both state and federal consumer protection statutes such as the Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Song-Beverly Credit Card Act, and Truth in Lending Act. Working from both D.C. and L.A., John regularly represents publicly traded companies and emerging businesses in industries that include financial services, retail, media and technology, among numerous others.

Chief Compliance Officer, Afni, Inc.

Alicia Mckeighan

Alicia McKeighan is the Chief Compliance Officer at Afni, Inc. She has been in the industry for ten years and has experience building and enhancing Afni’s compliance management system. She also has experience with FDCPA, TCPA, and FCRA litigation, and regulatory licensing. She is a member of the ACA Federal Affairs Committee and holds a Credit and Collection Compliance Officer designation with ACA.

Product Director - Risk Solutions Product Management, Neustar

Todd Meeks

Todd Meeks is a Product Director, Risk Solutions Product Management, specializing in 1st and 3rd party collections solutions to improve customer interaction sucess.

Todd recently joined Neustar after nine years at CitiGroup as a Senior Vice President of Global Channel Strategies, where he solved outbound dialing, TCPA, and multi-channel communication challenges.

General Counsel, Chief Compliance Officer, The CMI Group

Christopher Meier

Chris Meier serves as General Counsel and Chief Compliance Officer to The CMI Group and is responsible for managing all legal aspects of the company’s operations as well as ensuring compliance with all relevant laws and regulations. He joined the company in 2008 after working for an insurance defense firm in Dallas that specialized in defending collection agencies against FDCPA and FCRA lawsuits. Chris is an active member of ACA International and ACA Southwest and has served as a guest presenter at several conferences covering topics such as Legislative Reform and In-House Litigation Strategies. He graduated magna cum laude from the University of Arkansas and received his Juris Doctorate from Southern Methodist University Dedman School of Law.

Collection Manager, American Profit Recovery

Greg Meyer

Greg Meyer is a Collection Manager at American Profit Recovery in Farmington Hills, Michigan. He has been in the indistry for more than two decades. He graduated from Canisius College in Buffalo, NY.

Partner, Messer Strickler

Joe Messer

Joseph Messer provides comprehensive legal representation to many large and small collection agencies, credit reporting agencies and debt purchasers located throughout the nation in litigation, consumer law compliance and transactional matters.

He has earned a national reputation for defending lawsuits brought under the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act and many other state and federal consumer protection laws.

Partner, Maurice Wutscher

Shannon Miller

Shannon Miller is a partner with the law firm of Maurice Wutscher. He has successfully represented financial institutions and law firms for claims filed under the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act and various state consumer protection statutes and common law claims. He is a former prosecutor with the Office of the District Attorney of Delaware County, Pennsylvania where he prosecuted and investigated white collar crimes and various other felonies.

President/CEO, CAB Business Development Center

Kelly Molony

Kelly Molony is President/CEO of the Charleston, SC based CAB Business Development Center, Inc. CAB was founded in 1955 and has a background in Third Party Debt Collection, Extended Business Office and Customer Service. The company sold the debt collection division in 2017 to FDS, Inc. of Wilmington, NC to focus on the EBO & Customer Service areas. The company provides Extended Business Office services to hospitals and physician groups. Customer Service operations are focused on the Identity Theft, Technical Start-up and Internet based sales support.

Chief Operating Officer, TrueAccord

Sheila Monroe

Sheila joined TrueAccord in November 2018 with 30 years of experience in the credit, collection and banking industry. She spent several years at Alliance Data overseeing fraud, credit and collections functions. More recently she held roles at the British based bank, Barlcays, PLC as the Global Chief Operating Officer for Barclaycard and before that, as the Global Head of Collections and Recoveries. During this time, Sheila gained deep operational expertise with lending, servicing, collection and other practices in several countries.

General Counsel, Morgan Financial Group

Heath Morgan

Porter Heath Morgan, is General Counsel for Morgan Financial Group, and a partner with Malone Frost Martin. Heath specializes in providing General Counsel and Compliance services for third party collection agencies. Heath is a third generation collection attorney and has worked in the commercial, medical, and retail AR industry for over 20 years. Heath is licensed in Colorado, Kansas, Oklahoma, and Wyoming and is a member of the Supreme Court Bar. He is a member of ACA International’s Member Attorney Program, and a founding member of the Colorado Creditor Rights Bar Association, where he serves as a member of the Board of Directors.

President, CEO & Founder, Accounts Receivables Inc.

Melissa Nash

Melissa Nash is President, CEO and Founder of Accounts Receivables Inc. (ARI) based in West Palm Beach, Florida. Since 2007, ARI continues to provide full service collection services for small and medium size businesses for professional services and governmental agencies as well as Home Owners Associations and Condominium Owners Associations.

CEO, ACA International

Mark Neeb

Mark Neeb is ACA International’s chief executive officer. He has nearly 40 years of corporate strategy experience, including 28 years specifically working in the credit and collection industry

Previously, Neeb served as the president and CEO of The Affiliated Group (TAG), a receivables management firm he bought, built and sold over a period of 20 years. Under his leadership, The Affiliated Group won the 1999 Small Business Award from the Rochester Area Chamber of Commerce.

In previous positions, Neeb served as audit manager for Clifton, Larson, Allen and as the CFO for a large receivables management firm based in Minnesota. Most recently, Neeb served as CEO of neebEDU, which provided subcontract services for the U.S. Department of Education collection contract.

Throughout his career, Neeb has been very active in the collection industry. He chaired several ACA committees, including the ACA Healthcare Debt Sales & Collection Services Task Force, which developed guidelines for collection agencies and healthcare facilities on best practices on the sale and collection of healthcare debt. He served as 2011/12 ACA president, and has held all leadership positions on the Minnesota Collectors Association board. 

Neeb has won multiple association awards, including the James K. Erickson Continuous Service Award and Warren Siem Award, and earned three ACA professional development designations: the Fellow and Scholar designations and the International Fellowship of Credit and Collection Executives.

Neeb received his B.A in accounting from St. Cloud State University and his MBA in management from the University of St. Thomas. 

Partner, Clark Hill

Joann Needleman

Joann Needleman is leader of the Consumer Financial Services Regulatory & Compliance group at Clark Hill. She is the immediate past President of the Board of Directors of the National Creditors Bar Association (NCBA) and also served on the Consumer Financial Protection Bureau’s Consumer Advisory Board.

Executive Director & Chief Compliance Officer, Credit Bureau of Lancaster County Inc.

Donna Nicholson Stief

Donna Nicholson Stief is Executive Director & Chief Compliance Officer at the Credit Bureau of Lancaster County Inc. Collection Services Division (since 1998) where she oversees financial and operational functions. In addition to working at the Credit Bureau of Lancaster County, Inc., Donna serves the collection industry as vice president of the Mid-Atlantic Collectors Association as well as on the Special Committee on Small Agencies and the Council of Delegates for ACA International. She previously served on ACA International’s Audit Financial Review Committee and ACA International Board of Director for 8 years. She was the recipient of ACA’s Unit Leader of the Year Award in 2010.

Partner, Barron & Newburger

Manny Newburger

Manny Newburger is known nationally for his expertise in consumer and commercial law, consulting on FDCPA compliance across the globe and on the defense of FDCPA, FCRA, TCPA, and other consumer law cases across the United States.