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On one end of the communication spectrum are letters and phone calls, and at the other end are portals and self-service collections. Somewhere in the middle are interactive virtual agents and interactive voice response platforms that allow people to obtain information, make payments, and conduct other business without needing to speak with a live agent. In today’s world of self-service collections, IVAs and IVRs are important tools. But what do they need to be able to do?

In this webinar, sponsored by LiveVox, a panel of experts will break down what IVAs and IVRs need to be able to do today, to help you make sure your tech is up to snuff.

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