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There are common components to every collection call. Asking the individual to confirm he or she is the intended recipient of the call is one of the most important. But people can be wary when they answer a call from someone they don’t know and then are asked to confirm their name and other information about themselves before finding out what the call is about. Many consumers elect not to identify themselves. What should a collector do in that situation?

In this webinar, sponsored by Bedard Law Group, a panel of experts will share their experiences and insights to help get through this difficult, yet critical component of a collection call.

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