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Nearshoring and offshoring have been part of the collections and contact center industries for some time now. But much like the negative stigma attached to collections, using agents in other countries sometimes gets a bad rap. But many companies rely on those agents and would not be able to operate without them.

In this webinar, a panel of experts will talk about the ins and outs, the do’s and don’ts, and the ups and downs of using nearshore and offshore locations.

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