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Collecting debts is very much like a dance between two individuals. The collector needs to read the consumer and react to what he or she says to keep the conversation moving. Being able to listen to what someone says and then develop questions or comments is a skill that is very important to collectors. Knowing how to carry on a conversation that feels natural and not forced or awkward will help collect more money.

In this webinar, sponsored by Balto, a panel of experts will discuss how to teach collectors the skill of active listening and other conversational techniques, to help them be able to connect with consumers in an empathetic fashion and truly show that the relationship between collector and consumer is collaborative and not adversarial.

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