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Just about everyone who has tried collecting on unpaid debts from a consumer has a story about someone who became upset, angry, belligerent or worse. It’s an unfortunate byproduct of the business that consumers can often take out their frustrations, insecurities, embarrassment, and anxiety on collectors. Collectors need to be trained to remain calm in these types of situations, and to not respond in kind.

In this webinar, a panel of experts will share their strategies and tips to discourage consumers from abusing collectors, and what to do when that happens.

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