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Speech analytics have allowed companies to improve the effectiveness of collectors and reduce compliance risks, while also helping quality assurance. But agents still need to know what to say on the phone in order for to have something to analyze. Speech analytics and scripting need to be worked on in tandem, in order to gain the maximum level of effectiveness.

In this webinar, sponsored by Intelligent Contacts, a panel of experts will talk about how to approach scripting and speech analytics to maximize collector performance.

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