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New collectors need to learn a lot. There’s teaching them everything they need to know about the Fair Debt Collection Practices Act, how to avoid being baited, how to negotiate, how to connect with consumers, and, most importantly, where the bathrooms are. Putting all of that into a training program that is effective, and not excessively long, is the goal of every collection operation.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will talk about how to build a training program for new collectors that teaches them everything they will need to know — in a way that will make sure they remember it — while getting them on the phones as quickly as possible.

SPEAKERS: