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A consumer’s credit score and credit report are supposed to help determine that individual’s ability to repay a loan. But with items like medical debts being removed from credit reports, what shows up on a credit report or a credit score may no longer be an accurate representation of how much an individual owes. And that can impact a lot of the back-end scoring and analysis that takes place inside collection operations. Account scoring and data analysis are not necessarily being done with accurate data, which usually impacts the results. Garbage in, garbage out, as the saying goes.

In this webinar, a panel of experts will discuss how account scoring and data analysis are being impacted by the changes to medical debt credit reporting and how companies can account for those changes in their processes.

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The world is getting smaller. That means the amount of specialization needed to get in touch with consumers is getting harder. Understanding the motives and characteristics of different types of consumers can help companies improve collection and contact rates.

In this webinar, a panel of experts will discuss the different types of consumers that are out there today, and how you can and should be segmenting and categorizing your accounts to optimize your recovery efforts.

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From time to time, we all need a little variety to spice up our work lives. For collectors, contests are a great way to motivate and encourage certain types of behavior. But not all contests work as well as they are intended. Some actually motivate the wrong kind of actions.

In this webinar, a panel of experts will break down the best types of contests that motivate collectors and how to develop contests that don’t inspire the opposite of what you are trying to do.

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Getting employees to show up for their first day of work never used to be this hard. But in today’s world, more new hires are not showing up than ever before. Opening lines of communication and making new hires feel like part of the team before they start working is imperative.

In this webinar, a panel of experts will break down the best ways to engage with new hires to make sure they want to show up for work on Day One to reduce the chances of being ghosted by candidates who accept offers and then never show up for work.

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Communicating via email is shaky terrain for a lot of companies in the collection world. It’s an entirely new channel that is filled with uncertainty. And uncertainty can be scary. So let’s try to remove as much of that uncertainty as possible.

In this webinar, a panel of legal and compliance experts will answer your questions about communicating via email. Everything from sending the Model Validation Notice to when you need E-SIGN consent and more. Whether you are just getting started sending emails or looking for reassurance, this is a don’t-miss event.

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