April, 2024
April
19apr1:00 pm2:00 pmGetting Collectors to Improve Their Tone of Voice
Event Details
REGISTER HERE When you are on the phone with someone, tone means everything. Change the emphasis on a word and the whole context changes. Don’t believe me? Try saying “I
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Event Details
When you are on the phone with someone, tone means everything. Change the emphasis on a word and the whole context changes. Don’t believe me? Try saying “I didn’t say you stole my money” and place the emphasis on a different word each time. The entire meaning of the sentence changes based on the tone you are using. This makes tone incredibly important for collectors.
In this webinar, a panel of experts, including a speech language pathologist, will discuss how you can teach tone of voice to collectors and what they need to do to ensure they have the right tone during every conversation.
PANELISTS
Time
(Friday) 1:00 pm - 2:00 pm EDT
22apr1:00 pm2:00 pmHow Credit Reporting Changes are Impacting Scoring and Data Analysis
Event Details
REGISTER HERE A consumer’s credit score and credit report are supposed to help determine that individual’s ability to repay a loan. But with items like medical debts being removed from
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Event Details
A consumer’s credit score and credit report are supposed to help determine that individual’s ability to repay a loan. But with items like medical debts being removed from credit reports, what shows up on a credit report or a credit score may no longer be an accurate representation of how much an individual owes. And that can impact a lot of the back-end scoring and analysis that takes place inside collection operations. Account scoring and data analysis are not necessarily being done with accurate data, which usually impacts the results. Garbage in, garbage out, as the saying goes.
In this webinar, a panel of experts will discuss how account scoring and data analysis are being impacted by the changes to medical debt credit reporting and how companies can account for those changes in their processes.
PANELISTS
Time
(Monday) 1:00 pm - 2:00 pm EDT
23apr1:00 pm2:00 pmThe Different Types of Consumers and How to Interact with Each
Event Details
REGISTER HERE The world is getting smaller. That means the amount of specialization needed to get in touch with consumers is getting harder. Understanding the motives and characteristics of different
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Event Details
The world is getting smaller. That means the amount of specialization needed to get in touch with consumers is getting harder. Understanding the motives and characteristics of different types of consumers can help companies improve collection and contact rates.
In this webinar, a panel of experts will discuss the different types of consumers that are out there today, and how you can and should be segmenting and categorizing your accounts to optimize your recovery efforts.
PANELISTS
Time
(Tuesday) 1:00 pm - 2:00 pm EDT
May
No Events