Employee Survey Employee Performance SurveyPlease enable JavaScript in your browser to complete this form.How many collectors does your business employ?1-910-2425-4950-99100+What is the primary type of debt you collect?HealthcareCredit CardTelecomUtilityGovernmentStudent LoansCommercialAuto LoansOtherWhat is the average account balance?$0 - $999$1,000 - $4,999$5,000 - $9,999More Than $10,000 How do you pay your collectors?SalarySalary & CommissionHourlyOtherHow do you pay your staff in other departments?SalarySalary & CommissionHourlyOtherUnder what situations would you not pay a commission or bonus? What KPI’s do you track to measure collector performance? (Choose all that apply)ComplianceRecovery/Collection RateNumber of Calls MadeNumber of Promises to PayNumber of Complaints ReceivedOtherHow do you apply what you track into your compensation plan? How important is compliance in determining an employee's performance? (On a scale of 1 to 5, with one being not important and five being very important)Not ImportantVery ImportantHow do you manage collector account ownership?Which training tools do you employ? (check all that apply)Classroom EducationOutside ExpertsOnline TestingShadowingMaking live collection calls that are monitoredOtherHow much time do you spend training new employees?Less than 10 hoursBetween 10 and 20 hoursBetween 20 and 40 hoursMore than 40 hoursWhat percentage of your employees stay at least three months?0 - 9%10% - 19%20% - 29%30% - 39%40% - 49%50% - 59%60% - 69%70% - 79%80% - 89%90% - 100%By how much will your staff size change in 2018, compared with last year?At least 10% higherBetween 1% and 9% higherWill stay the sameBetween 1% and 9% lowerMore than 10% lowerHow important is career advancement and growth opportunities to your employees? (1 = Not important; 5 = Very important)Not ImportantImportantVery ImportantYour Name *Your Company Name *Your Email Address *PhoneSubmit
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