Premium Content Tag: John Kelan

How Technological Advances, like Voice AI, are Changing Collections Forever (From 11/21/2023)

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mikegibb November 24, 2023

Tools to Help Collectors Become Better Communicators via Email, Text, and Chat (From 10/31/2023)

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mikegibb November 4, 2023

What is Branded Caller ID and Should You Be Using It?

mikegibb June 24, 2023

Putting Everything Together to Create a Great Customer Experience (From 5/17/2023)

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mikegibb May 20, 2023

Teaching Agents to Become Digital Collectors (From 4/12/2023)

mikegibb April 15, 2023

Making The User Experience of Your Portal as User-Friendly as Possible (From 2/22/2023)

mikegibb February 25, 2023

How to Recreate the Live Agent Experience Using Digital Collections and Technology (From 1/6/2023)

mikegibb January 7, 2023

Digital Collections-Where to Get the Most Bang for Your Buck (From 12/13/2022)

mikegibb December 17, 2022

How Scoring Can Help Offset Diminished Credit Reporting Effectiveness (From 10/14/2022)

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mikegibb October 16, 2022

Improving Self-Service Collection Rates (From 9/30/2022)

Transcript Mike Gibb 0:03Hey everybody. Welcome. Thanks for joining us today. My…

mikegibb October 1, 2022