Collector.Live! 2022

The Only Event Geared Toward Professional Development for Frontline Debt Collectors and Customer Service Representatives

Click Here to Register

Registration gets you access to more than five hours of content aimed at helping collectors, customer service and contact center representatives, and anyone speaking with consumers over the phone improve their performance. Among the skills to be cultivated:

Establishing Connection With Consumers Quicker

Harnessing the Power of Your Voice

Improving Your Negotiation Skills


Speaker Faculty*

As of November 19, 2021

Dennis Barton, Barton Law Group
Beth Conklin, State Collection
LaDonna Bohling
Mike Frost, Malone Frost Martin
Greg Ruffino, Williams & Fudge
Kelli Krueger, ACA International
Mary Shores
Kristen Rowles, CBE Companies

What You Get When You Register

  • Access to the library of content created at Collector.Live! 2022
  • The library of content created at Collector.Live! 2018, Collector.Live! 2019, Collector.Live! 2020, Collector.Live! 2021, and Collector.Live! Home Edition.

What is Different This Year

  • In the past, the event was streamed live and then recordings were made available to registered participants afterwards. This year, the event will not be streamed live. To those of you who have had issues every year with the livestream, you’re welcome.
  • Instead, the recordings for each session will be available on January 20, the day after the presentations are recorded. You can choose to screen the presentations for your staff however you want. Get them all in a conference room and watch each session one after the other. Show one session per day before they start making calls to reinforce specific ideas. Watch sessions every day at lunch. The choice on how to view and share the content is entirely up to you.