Getting to Know

Family reunions for Courtney Reynaud can be held in the company conference room. Reynaud is the third generation in her family to own and operate the family business, and the agency looks to be in good hands. Reynaud, who was named president of the California Association of Collectors earlier this …

  For the first time, the subject of the Getting to Know profile includes a puzzle. Can you figure out what reality TV show Hunter Quinn was on? While that appearance may be his claim to fame, his career in the ARM industry has been his calling. The consummate team …

  Tory Hotaling may have had an inauspicious start to his career in the ARM industry, but his perseverance and work ethic won the day and now, nearly three decades later, that slow start is nothing but the character-building funny part in the movie of his life. Read on to …

  You know someone has found her calling when she tells you that defending collection attorneys “made sense.” And the ARM industry is grateful that June Coleman found her calling — instead of opening a restaurant with a bar — and has been defending the industry in the courtroom as …

  There are people whose enthusiasm you can identify without ever meeting them in person. Beth Conklin is one of those people. Her outlook and her energy are infectious, even after being in the collections industry for 25 years. Read on to learn more about Beth, why she definitely voted …

  Robert Blair’s secret to success is that there is no secret to success. Doesn’t make for a great book or motivational video, per se, but it has definitely worked for Blair, who has ascended through the ranks at Diversified Consultants Inc. during his decade at the company. Blair’s secret? …

Harry Ramos must be one of the most chill people on the planet. How else would you explain someone who lists his guilty pleasures as fly fishing, Tai Chi, and working on Bonsai trees? All of those take a certain amount of patience and dedication to detail to be good …

  There is a common thread among all of the answers given below by Edward Forbes. All of the answers fit the description of what makes Forbes most productive — under pressure to close a deal. Forbes was a platoon leader in the Army, loves to play tournament poker, and …

There are a lot of people who are afraid to hire people who are smarter than they are because they are afraid those people will take their job. As an indication of the type of person that Jeff Chambers is, not only does he not have a problem with hiring …

  A lot of people in the ARM industry started out elsewhere before finding their home in collections. Neal Jagoda might be the person who started the furthest away before he landed in the ARM industry. There does not appear to be a direct connection between running a company that …