Getting to Know

  There is a common thread among all of the answers given below by Edward Forbes. All of the answers fit the description of what makes Forbes most productive — under pressure to close a deal. Forbes was a platoon leader in the Army, loves to play tournament poker, and …

There are a lot of people who are afraid to hire people who are smarter than they are because they are afraid those people will take their job. As an indication of the type of person that Jeff Chambers is, not only does he not have a problem with hiring …

  A lot of people in the ARM industry started out elsewhere before finding their home in collections. Neal Jagoda might be the person who started the furthest away before he landed in the ARM industry. There does not appear to be a direct connection between running a company that …

  After 30 years in the business, John Stevenson, the senior director of Financial and Real Estate Services at U.S. Cellular, has a great outlook on the roads that often lead consumers into collections. Most people don’t want to be in that situation, and the goal should be to get …

  Let’s get one thing straight right off the bat. Going to the gym should never be anyone’s guilty pleasure. But, in this case, perhaps it is a very insightful indicator into the type of driven and motivated individual that Anita Manghisi is. Reading her answers to these questions, it …

  You can be watching a movie or a TV show and just see an actor or actress and know that he or she was born to play that role. People can be like that, too. And while Misty Carson says she would likely be a certified fitness instructor if …

  Like most people working in the ARM industry, Ty Schwamberger never harbored aspirations of becoming a debt collector while he was growing up. And even once he got into the ARM industry 17 years ago, it took some insightful advice from his boss to get him to truly commit …

Jay Gonsalves wants to be known as someone who left things better than he found them. It’s safe to say that the ARM industry is better off thanks to to the 35 years that he has spent in it. But, if it weren’t for an extra $4,000 a year and …

  Michael Flock is living proof that you should follow good advice. Among the best advice Flock says he has ever received was to “never give up.” As someone who lost hearing in one of his ears at 12 and who at 30 was totally deaf — only to regain …

  Only a small number of people are fortunate enough to find their true calling in their first job and parlay that into a successful career. Jeremy Mapes is one of those few people. Mapes’s clients and the many people he has worked with over the years are certainly happy …