Getting to Know

Getting to Know David Glezerman of The DRG Group

I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center …

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Getting to Know Susan Namm of Navient

Content — for now — to fulfill her dreams of living on the beach by watching HGTV, Susan Namm has a deep affection for the credit and collection industry. That’s one easy reason to explain why she has spent more than 30 years in it. Read on to learn more …

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Getting to Know Susan Becker of Jormandy

There might not be a lot of overlap between teaching second grade and running a company in the credit and collections industry, but Susan Becker has found a way to seamlessly make the transition. As the CEO of Jormandy for 15 years, Susan might not ever have imagined that she …

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