Getting to Know

Everyone’s origin story for how they came to work in the collections industry is different and some are more serendipitous than others. But Dennis Barton’s origin story might be the most serendipitous of them all. Thankfully, Tim the process server remembered Dennis saying he wanted to get into consumer collections …

There are people who love to learn. And there are people who are great teachers. But rarely are there people who are good at both. Kelli Krueger is one of those people. Kelli has a passion for helping anyone — whether it’s a co-worker at CBE Companies or someone else …

Mike Wright is one of the ARM industry’s most respected cybersecurity experts. He is also the first person who has participated in this profile to consider a career in astrophysics. Read on to learn more about Mike and his love of all things Tolkien. Name: Mike Wright Company: TECH LOCK, Inc. …

Joe Gelbard has a track record of helping ARM industry startups become ARM industry grown ups. First at LiveVox and now at TrueAccord, Gelbard has helped the industry understand the importance of technology and how it can make collections more efficient and more productive. Gelbard is also one of those …

Like most people in the collection industry, Bob Duenkel did not grow up wanting to be a collector. But thanks to a friendly referral, he has made it his home for the past 35 years. Duenkel, who is usually in the office while most people are still sleeping soundly in …

For Michael Lages, the numbers never lie. Numbers help hold employees accountable, they help make decisions, and, when they don’t add up, they tell you it’s time to go back to the drawing board. While the numbers may never lie, Lages also understands that it’s the employees who ultimately determine …

  Cortney Fleming is a shining example of the positive impact that the ARM industry possesses. Not just on the economy as a whole, but on the people who work in the industry. She clearly loves what she does and the people she works with, and she brings an energy …

It is always interesting to see how different individuals view the ARM industry. To wit, an overwhelming number of individuals who have participated in this series have all answered the question, “What is one thing you wish you could change about this industry?” in a similar fashion — changing the …

Aaron Reiter is one of those rare people who are always “on.” Kind, cordial, and quick to laugh, Reiter appears comfortable in just about every setting and has a knack for conversation, which makes him a natural at sales and marketing. Coming to the industry from medical sales, Reiter has …

Family reunions for Courtney Reynaud can be held in the company conference room. Reynaud is the third generation in her family to own and operate the family business, and the agency looks to be in good hands. Reynaud, who was named president of the California Association of Collectors earlier this …