Getting to Know

Dave Cherner has been involved on most sides of the ARM industry during his career. Having spent time working at ACA International, a collection agency, and now in the creditors’ remedies and bankruptcy practice group at a law firm, Cherner has a unique perspective on compliance and risk mitigation. That perspective …

Tim Collins is one of the most respected compliance experts in the ARM industry. Frequently sought after by anyone with a compliance-related question, Collins has a way of talking about compliance that makes it seem less complicated than it really is. It’s because he knows the subject matter so well, …

LaDonna Bohling is the trainer’s trainer. She is the person that people in the industry, and even the industry’s largest trade groups, turn to when an expert is needed about talk about training. She is one of the leaders in a movement to teach the importance of treating consumers with respect …

As someone who is seemingly always calling and asking for favors, be it for an article or a webinar, I am always awed by the fact that people say yes to my requests, time and again. Alicia McKeighan is someone who has always responded to my calls and emails, and …

If only he could have been named Tom Better or Tom Best instead of Tom Good, his name would have been more fitting. Good may not be a strong enough adjective to describe Tom Good, a partner at the law firm of Barron & Newburger. Good is a respected legal …

Rozanne Andersen has been a household name in the collections industry for more than two decades. She has established herself as one of the most intelligent and insightful professionals in an industry that is full of intelligent and insightful professionals, and is one of the people that the experts turn …

Philip Rosenthal has spent more than half a century in the collections business and has owned his own agency for more than 47 years. Perhaps one of the reasons why he’s been so successful is the day schedule he keeps, while still making time to have dinner with his wife …

The collections industry is filled with stories of people who have worked their way up from starting as a collection agent. Jason Davis should stand as a testament to what is possible for those who are just getting started in the industry. In 15 years, Davis has gone from being …

As a long-suffering fan of the Chicago Cubs (until recently, of course), Roger Weiss needed to develop a great sense of humor to deal with year after year of frustration and futility. But now that the Cubs have ended a 108-year drought and won the World Series, that doesn’t mean …

Jody Bellflower came to collections in a very indirect way; he used to be a professional golfer. Now a vice president ay CBA of Georgia, Bellflower spends more time putting out fires with clients than putting. Always anxious to learn and always willing to take time to talk shop, Bellflower is exactly …