General News

DFPI Hires Advocate to Run Fintech Office

The California Department of Financial Protection and Innovation (DFPI) yesterday announced it has hired a leading consumer advocate to run its Office of Financial Technology and Innovation, with the mandate to create a “national model for fostering responsible innovation” for entrepreneurs developing financial products and services in the state. The …

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Aargon Agency Partners with Interactions to Accelerate the Digital Transformation of its Contact Center

FRANKLIN, MA – May 13, 2021 – Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that Aargon Agency, a leading accounts receivable management (ARM) company that works with major hospital systems and medical offices, is deploying an Interactions Virtual Collection Agent (VCA) to drive revenue recovery …

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State Collection Wins Logo Madness Tournament

The accounts receivable management industry has voted and selected the logo it considers to be the best in the business. Congratulations to State Collection Service for winning the first annual Logo Madness tournament, which wrapped up yesterday. The tournament, which began with more than 40 companies submitting their logo, …

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TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

ST. GEORGE, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an …

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Repay to Buy BillingTree for $503M

Repay Holdings Corp., a payment processing company, announced yesterday that it is purchasing BillingTree, another payment processing company, for $503 million in cash and stock. Repay is looking to leverage BillingTree’s technology and presence in a number of verticals, including the accounts receivable management space, to help fuel the company’s …

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CFPB Publishes County-by-County Breakdown of Consumer Complaints


There appears to be a racial component to consumer complaints filed with the Consumer Financial Protection Bureau, according to data released yesterday by the regulator, including complaints related to debt collection. Overall, consumers living in counties with the highest percentage of minority populations submitted four times as many complaints as …

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