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TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

ST. GEORGE, Utah, April 30, 2019 — TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance,  a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers …

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House Subcommittee to Hold Robocall Hearing

The House Committee on Energy and Commerce’s Subcommittee on Communications and Technology has announced a legislative hearing will be held tomorrow at 10am on the topic of “Legislating to Stop the Onslaught of Annoying Robocalls.” There are as many as eight different proposed pieces of robocall-related legislation currently in the …

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GUEST POST: Considerations For Deceased Account Recovery

EDITOR’S NOTE: The following was written by Tracey Bannochie, the Chief Operating Officer of DCM Services. It’s important to understand that the differences between traditional debt recovery and deceased account recovery are significant, and thus deceased accounts require specialized treatment. Predominantly, the reason accounts are placed for follow up with …

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Deadline Looming to Apply For CFPB’s CAB


You only have another week to submit your application if you are looking to be invited to join the Consumer Financial Protection Bureau’s Consumer Advisory Board. Applications for the CAB are due by May 5, which marks 45 days after the call for applications was published in the Federal Register. …

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Billionaire Creates Fund to Help Idahoans Fight ‘Outlandish’ Attorney Fees in Collection Suits

Frank VanderSloot, Idaho’s richest man, and his wife Belinda announced yesterday the creation of a $500,000 fund to help residents defend themselves against “unreasonable attorney fees” in collection-related lawsuits, specifically mentioning attorneys for an agency “who appear to be using unscrupulous methods to take small debts of a few hundred …

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