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TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, has announced its integration partnership with CallMiner, a provider of speech and customer engagement analytics. Through the partnership, TCN will integrate its cloud-based contact center solution, Platform 3.0, with the CallMiner Eureka …

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Cornerstone Support Releases Client Portal

ROSWELL, GA, April 2 – Cornerstone Support, Inc., a state licensing and insurance company for the ARM industry, recently unveiled a web application called Compass Online designed to provide real-time access to licensing information. “We are excited to introduce Compass Online to the ARM industry,” said Matt Pridemore, principal at …

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Daily Digest – April 9. Class-Action Lawsuit Filed Against Collection Agencies For Allegedly Posing as Delivery Couriers; Lemberg Files Lawsuit Against Marketing Service

The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.   CLASS-ACTION LAWSUIT …

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Lemberg Files Suit Against Marketing Service

Sergei Lemberg, a plaintiff’s attorney who represents individuals in lawsuits against companies in the ARM industry, has filed a lawsuit of his own, accusing a company of false advertising by making it appear to be run by attorneys. Lemberg filed his suit in District Court for the District of Connecticut …

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