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CFPB Announces Promotions, New Hires

Kathy Kraninger, the Director of the Consumer Financial Protection Bureau, announced a number of promotions and appointments yesterday, including removing the “acting” descriptor from the job titles of the Bureau’s deputy director and chief operating officer. Brian Johnson has been named the CFPB’s Deputy Director. He has been the Acting …

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Why Industry Shouldn’t Start Its Touchdown Dance Too Early

It was very interesting to note from Wednesday’s Debt Collection Town Hall hosted by the Consumer Financial Protection Bureau that consumer advocates really only made passing reference to the financial responsibility that individuals should bear when repaying debts. One consumer lawyer went as far as to suggest that debts that …

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Lawsuit Totals Tick Up in April: WebRecon

The downward trend of lawsuits filed against collection agencies reversed course in April, according to data released yesterday by WebRecon. The 1,534 violations of the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, and the Fair Credit Reporting Act in April was 12% higher than the 1,359 violations …

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TCN Announces Integration Partnership with Envision, Enhancing Its Cloud Contact Center Platform with Workforce Optimization

SEATTLE & ST. GEORGE, Utah, May 8, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced its integration partnership with Envision, a leading technology provider that specializes in the contact center workforce optimization market. Through this partnership, TCN will …

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