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2019 ARM Industry Survey Opens to Kick Off Annual BillingTree Operations and Technology Research Series

Phoenix, Ariz. – January 30, 2019 – BillingTree®, the payment problem solvers™, announced today the start of its seventh annual ‘Operations and Technology’ research series, which examine­s industry specific opportunities and challenges including payment trends. The first study for 2019 is the ARM industry ‘Collection Agency Operations and Technology Survey‘ providing key decision-makers …

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Study Details Extent, Cost of Managing Generic Disputes

Collection agencies are receiving an “extraordinarily high” number of indirect disputes with “little evidence” that the disputes are originating with an actual individual, according to a report issued by ACA International. The average number of disputes an agency receives annually is 60,408, according to the report, which included data from …

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Illinois Town Looking for New Agency

The town of Forest Park, Ill., is in the process of hiring a collection agency to recover past due debt, including unpaid tickets, according to a published report. The town’s administrator said it “parted ways” with the previous collection agency it was using because it “just didn’t feel they were …

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