General News

Your Personal Data Is Your Most Valuable Asset – Protect It

(Sacramento, CA) – Tuesday, January 28, 2020 is National Data Privacy Day. It is a day celebrated worldwide as a reminder to all of us that our personal data is an asset worth protecting. Today’s online world of smart phones, Fitbits, Alexa, navigation devices, smart cars, home monitoring systems, tracking devices …

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RMAI Supports New York’s Efforts to License Debt Collectors

January 17, 2020 (Sacramento, CA): The Receivables Management Association International (RMAI) supports New York Governor Andrew Cuomo’s initiative announced last week in his State of the State Address in which he calls for the licensure of debt collection businesses. RMAI has long been a proponent of state licensing.  “Licensure is …

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PHEAA To Close Call Center

The Pennsylvania Higher Education Assistance Agency has announced it is closing one of its call centers in the Keystone State, which will affect 77 jobs. After extending its lease at a call center facility in Chester, Pa., in December, the student loan servicing company announced it will be closing that …

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Why Other Industries Should Take a Page From Collectors

I came across this article around the holidays and I bookmarked it because I thought it offered some interesting data and had some applicability to the credit and collections industry, even though it isn’t about the industry. The article in question discusses why some companies seem to excel at providing …

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CFPB Opens Application Process for Advisory Committees


The Consumer Financial Protection Bureau announced yesterday that it is now accepting applications from individuals who wish to participate in the agency’s Consumer Advisory Board (CAB), Community Bank Advisory Council (CBAC), Credit Union Advisory Council (CUAC), and the Academic Research Council (ARC). Applications for the advisory committees must be submitted …

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NY DFS Hires Former CFPB Deputy Leandra English

People who have been around the industry for more than a year will remember the name of Leandra English, who was the deputy director of the Consumer Financial Protection Bureau and became embroiled in a legal battle over who would replace Richard Cordray when he resigned as director of the …

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The Importance of Perspective

Perspective is everything, isn’t it? It’s what can unite us and so often divides us. It reminds me of an old journalism adage: never let the truth get in the way of a good story. The objective of this post is not to skew perspective, but to relay facts and …

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