General News

InDebted, an Australian debt collection company that is expanding globally, including here in the United States, was already known for doing things differently. Focused on a digital-first approach to collections and eschewing phone calls, InDebted entered the U.S. earlier this year through the purchase of Delta Outsource Group. Now, InDebted …

Conversations between collectors and consumers are like snowflakes, in that each of them are unique and one-of-a-kind in their own way. Consumers can be hostile, skittish, uncertain, embarrassed, aggressive, confused, or some combination of any or all of those emotions. Making any of those types of consumers feel comfortable is …

CHICAGO, Sept. 13, 2021 — TransUnion has signed a definitive agreement to acquire Neustar, a premier identity resolution company with leading solutions in Marketing, Fraud and Communications, from a private investment group led by Golden Gate Capital and with minority participation by GIC. The acquisition expands TransUnion’s powerful digital identity …

Facebook announced last week a new plan that it will launch in October to help small businesses collect on unpaid invoices, perhaps setting up an eventual entry into consumer debt collections as well. The majority of small businesses are still struggling financially, according to research that Facebook has conducted, so …

President Joe Biden yesterday nominated Alvaro Bedoya to be a commissioner on the Federal Trade Commission, which should finally pave the way for Rohit Chopra to be able to leave the FTC to become the next director of the Consumer Financial Protection Bureau. Chopra has remained at the FTC in …

Monterey Financial Services announced earlier this week that it had purchased Continental Central Credit. Continental Central Credit is based in Carlsbad, Calif. Terms of the deal were not disclosed. Monterey offers debt buying, servicing, and delinquent debt recovery solutions. It was founded in 1989, according to the company’s website. “Continental …

September 10, 2021 — CollaborationRoom.ai announced today a partnership with Radius Global Solutions to deploy its agent engagement tools across its global network.    By using the CollaborationRoom.ai platform, Radius will enhance its engagement with its remote contact center agents. This will improve overall compliance and client performance as well as …

September 1 started a ticking clock for collectors working in California or collecting from individuals living in California, giving those companies four months to submit their application for a license from the state’s Department of Financial Protection and Innovation. Collectors must submit their applications prior to Jan. 1, 2022 in …

Central Portfolio Control, Inc (CPC) hosted a Summer Party in July to celebrate employee achievement, enjoy time with family and friends, and raise money for another great cause. The Minnetonka, MN-based collection agency was able to donate over $1,700 for St. Jude Children’s Research Hospital (St. Jude’s) from the party’s …

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of “The Complete Guide to Managing Call Center Agents,” a free online resource for managers. “Managing a busy call center is no easy task, which is why we’ve …