General News

CORAL SPRINGS, FLORIDA, February 12, 2019—Nordis Technologies has enhanced the omnichannel capabilities of its Expresso™ customer communications management system by adding texting/SMS and is now offering ExpressoWallet to deliver virtual membership cards and mobile statements into the wallet applications installed in virtually all modern smartphones powered by Apple and Google. The new …

Auditors are calling on District Attorneys in Oklahoma to hire collection agencies as a means of recovering as much as $56 million in uncollected fees. The DA’s, however, are resisting against the recommendation, saying that the actual amount that could be collected is far less, and aggressive collection efforts counter …

GC Services has announced it is laying off 89 employees from a call center in Knoxville, Tenn., according to an official notice the company filed with the Tennessee Department of Labor and Workforce Development. The layoffs from the company’s Knoxville office, which is on North Broadway, will take place between …

Chandler, AZ – February 12, 2019 – LucentPay, a full-service payment processor leading the way with the industry’s most compliant fee-enabled solution, announces its No-Cost-to-Biller™ solution is now integrated with Latitude by Genesys (“Latitude”). The integration enables Latitude customers to automatically direct fees to LucentPay instead of routing them through …

LAS VEGAS — Walking away from this year’s RMA International annual conference, it’s hard not to be optimistic and excited about the prospects for the credit and collection industry’s future. While the horizon for collection agencies and debt buyers is fairly clear, from a regulatory standpoint, at least, what struck …

LAS VEGAS — A representative from the Consumer Financial Protection Bureau said during a session yesterday at RMA International’s annual conference that the bureau is planning to release its proposed debt collection rule in March, despite concerns that its announcement earlier in the week of its plan to conduct a …

LAS VEGAS — If the mood on the opening day of RMA International’s annual conference was any higher yesterday, then the event might have been better held atop the Eiffel Tower at the Paris Las Vegas across the street from the host venue instead of at the Aria. Attendees from …

CLARIFICATION: The date for the webinar will be Wednesday, Feb. 13, not Tuesday, Feb. 13 as originally indicated. ATTENTION NYS AGENCY OWNERS! New York State has passed some fairly significant new requirements with respect to sexual harassment in the workplace. In short, employers (of only one employee) are now required …

The Consumer Financial Protection Bureau is seeking permission to conduct an online survey of 8,000 individuals related to debt collection disclosures. The agency had previously requested permission for the survey, but that request was canceled by former acting director Mick Mulvaney as part of a freeze on regulatory actions that …

BillingTree recently launched its seventh annual ARM industry ‘Collection Agency Operations and Technology Survey.’ The survey helps shed light on how different collection agencies manage their operations and has been a helpful resource for collection agencies of all shapes and sizes. Dave Yohe, the vice president of marketing at BillingTree, …