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Daily Digest

Daily Digest – November 17. Consumer Lawyer’s Conduct Referred to Grievance Committee; FCC Votes to Give Carriers Power to Block Robocalls

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  ATTORNEY’S CONDUCT REGARDING IMPROPER VENUE CERTIFICATIONS REFERRED TO GRIEVANCE COMMITTEE A plaintiff’s attorney who frequently files lawsuits against collection agencies has been called out for filing …

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Daily Digest – November 16. Cordray Resignation Sends Shockwaves Through Industry; Getting to Know Nicole Strickler of Messer Strickler

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  CORDRAY RESIGNATION SENDS SHOCKWAVES THROUGH INDUSTRY  So, did anything important happen yesterday? 🙂 While it shouldn’t come as a surprise to anyone, the timing of Richard …

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Daily Digest – November 15. Second Circuit Overturns Verdict in Favor of Debt Collector; TrueAccord Raises $22 Million

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  SECOND CIRCUIT OVERTURNS VERDICT IN FAVOR OF DEBT COLLECTOR The Second Circuit Court of Appeals has overturned a verdict in favor of a collection law firm …

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Daily Digest – November 14. Skiptracing Secrets and What To Look For In a Provider; CFPB Moving Forward With Debt Collection Survey

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  WEBINAR RECORDING: SKIPTRACING SECRETS AND WHAT TO LOOK FOR IN A SERVICE PROVIDER A trio of collection agency executives shared some of their best skiptracing tips …

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Daily Digest – November 13. Judge Rules Law Firm Used ‘Misleading’ Language; Examining the ‘Lucrative Assembly Line’ of Student Loan Lawsuits

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  JUDGE RULES LAW FIRM USED ‘MISLEADING’ LANGUAGE IN COLLECTION LETTER A federal judge has ruled a collection letter sent by  law firm violated the Fair Debt Collection …

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Daily Digest – November 10. Did Cordray Bluff His Way to Staying at The CFPB?; Focus Deepens on Charging Collection Fees for Unpaid Court Costs

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  DID CORDRAY BLUFF HIS WAY TO STAYING AT THE CFPB? Maybe he should leave government and become a professional poker player because he may have pulled …

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Daily Digest – November 9. Judge Tosses Lawsuit For Being ‘Silly’; Getting to Know Katie Grzechnik Neill of ARS National Services

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  JUDGE TOSSES LAWSUIT FOR BEING ‘SILLY,’ BUT DENIES SANCTIONS A federal judge in New Jersey has tossed a potential class-action lawsuit against a collection agency, ruling …

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Daily Digest – November 8. CFPB Audit Could Have Major Ramifications For Collectors; Capital One to Close Call Center in Texas

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  CFPB AUDIT COULD HAVE MAJOR RAMIFICATIONS FOR COLLECTORS, WALL STREET Shoddy loan documentation. Allegedly aggressive debt collection. A regulator intent on reform. It has the perfect …

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Daily Digest – November 7. Outgoing IRS Commissioner Worried About Budget Cuts; The Criminalization of Being Poor Examined in New Book

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  OUTGOING IRS COMMISSIONER WORRIED ABOUT BUDGET CUTS  The outgoing commissioner of the Internal Revenue Service is worried that continued budget cuts at the agency may force …

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Daily Digest – November 6. Judge Awards $60k in Attorney’s Fees After Plaintiff Wins $200 in Trial; PRA Group Job Fair Gets Huge Response

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  JUDGE AWARDS $60K TO LAWYERS AFTER PLAINTIFF WINS $200 IN JURY TRIAL A federal judge in Illinois has awarded more than $60,000 in legal fees to …

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