Daily Digest

Daily Digest – May 10. FTC Fines Collection Agency $72K For FCRA Violations; FCC Commissioners Debate Autodialer Restrictions

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  FTC FINES COLLECTION AGENCY $72,000 FOR FCRA VIOLATIONS The Federal Trade Commission yesterday fined a Texas collection agency, Credit Protection Association, $72,000 for failing to adequately handle consumer …

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Daily Digest – May 9. Billing Problems at Armed Forces Hospitals; How Nebraska Can “Cure” Its Lawsuit Problem

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  ARMED FORCES HOSPITALS FACING SERIOUS PROBLEMS HANDLING UNPAID DEBTS An interesting look at how servicemembers overseas have to deal with healthcare bills from the 26 hospitals worldwide that are run …

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Daily Digest – May 6. Autodialer Rule Expected From FCC; Industry, Advocates React to CFPB Arbitration Proposal

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  FCC EXPECTED TO ISSUE PROPOSED RULE ON USE OF AUTODIALERS  The Federal Communications Commission is expected to issue an advanced notice of proposed rulemaking today that would allow companies collecting …

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Daily Digest – May 5. CFPB Issues ANPR on Mandatory Arbitration Clauses; BillingTree Releases ARM Industry Survey

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  CFPB ISSUES ANPR THAT SEEKS TO BAN MANY TYPES OF ARBITRATION CLAUSES Labeling mandatory arbitration clauses as “gotchas,” the Consumer Financial Protection Bureau has issued an advanced notice of …

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Daily Digest – May 4. Industry Experts Share Modernization Strategies; Circuit Court Makes FDCPA Ruling

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  INDUSTRY EXPERTS SHARE INSIGHTS INTO HOW AGENCIES SHOULD MODERNIZE No other industry appears to be as backwardly regulated as the collections industry. The collections industry is being forced …

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Daily Digest – May 2. Town Considers Hiring Agency To Go After Donald Trump; What Happens When You Don’t Ask For A Credit Check On The First Date

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection Windows 10 agencies worldwide.  WHAT HAPPENS WHEN A BILLIONAIRE RUNNING FOR PRESIDENT STIFFS A SMALL TOWN  A Vermont town is considering hiring a collection agency to go after presidential candidate …

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Daily Digest – April 29. How Institutions Can Settle With The CFPB; Russia Considers Ban on Collection Agencies To Stem Violence

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  WHAT HAPPENS WHEN YOU GO TOE-TO-TOE WITH THE CFPB A pair of lawyers from the law firm of Venable LLP have outlined how financial institutions can settle or negotiate …

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Daily Digest – April 28. Article Exposes “Aggressive” Collectors Who Sue Consumers; Payday Loan Complaints Down As Industry Preps For CFPB Rule

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.  WHAT HAPPENS WHEN YOUR FRIEND KEEPS GOING BACK TO SOMEONE WHO IS ALL WRONG FOR THEM ProPublica is at it again. The investigative journalism outfit has published a piece …

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