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CFPB Proposes Adding Satisfaction Survey To Complaint Process

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The Consumer Financial Protection Bureau has published a proposal that would make changes to the complaint-filing process for consumers and companies who are the subject of complaints. Individuals or companies that wish to file a comment on the proposal must do so before Sept. 30. The proposal was published in the …

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Field Hearing Attendees Share Their Thoughts and Experiences

Weary eyed from trying to digest a 117-page series of proposals that would affect virtually all parts of their business which were released only 11 hours earlier, dozens of industry professionals stood up in front of senior leadership from the Consumer Financial Protection Bureau last Thursday and shared the common …

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Summarizing CFPB Contact & Communication Proposals

The Consumer Financial Protection Bureau has categorized the outline of proposals into three main sections: the integrity of the information, communication practices, and consumer understanding. AccountsRecovery.net will provide summaries of each section. COLLECTOR COMMUNICATION PRACTICES The CFPB would allow collectors to leave a voicemail message for an individual, as long as …

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LIVE BLOG: CFPB Field Hearing

[2:06pm] – And we’re off and running. [2:06pm] – John McNamara is going to be speaking. Woo hoo! [2:08pm] – CFPB Director Richard Cordray is now at the podium. [2:12pm] Cordray: Some people just put their head in the sand to avoid payment. [2:14pm] Today, we’re considering proposals that would …

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Making Sure Consumers Understand What Collectors Are Doing

The CFPB has categorized the outline of proposals into three main sections: the integrity of the information, communication practices, and consumer understanding. AccountsRecovery.net will provide summaries of each section. LITIGATION DISCLOSURE Collectors would be required to provide a litigation disclosure in all written and oral communications, which would indicate their …

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How The CFPB Wants You to Handle Information

The CFPB has categorized the outline of proposals into three main sections: the integrity of the information, communication practices, and consumer understanding. AccountsRecovery.net will provide summaries of each section. INFORMATION INTEGRITY Collectors would be required to substantiate a claim that an individual owes on a certain debt. The CFPB does …

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CFPB Releases Collection Agency Survey Results

Nearly five dozen collection agencies participated in a survey with the Consumer Financial Protection Bureau during the second half of last year, and along with the outline of the proposed rules it released earlier this morning, the agency also released the results of the survey. The percentage of respondents that are …

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Industry Shares What They Would Say To CFPB At Field Hearing

CFPB Field Hearing

The Consumer Financial Protection Bureau (CFPB)will convene a field hearing this afternoon in Northern California, on the topic of debt collection. Just after midnight this morning, the agency released an outline of a proposed rule that will regulate the debt collections industry. The CFPB has announced a panel of speakers for tomorrow’s …

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