Compliance

The Consumer Financial Protection Bureau yesterday extended the comment period for its Supplemental Notice of Proposed Rulemaking (SNPRM) on time-barred debt disclosures by an additional 60 days, citing the coronavirus pandemic as the reason for the extension. Instead of having to file comments by June 5, individuals and organizations will …

The sponsor of a bill in California that would require collection agencies to obtain licenses has said it is “more important than ever” to enact the proposed legislation now, because without it, “more families will be unnecessarily threatened or ripped off.” California State Sen. Bob Wieckowski says his bill was …

A District Court judge in Wisconsin has granted a defendant’s motion for summary judgment after it was sued for violating the Fair Debt Collection Practices Act because it allegedly falsely implied that the attorney who signed a collection complaint against the plaintiff was meaningfully involved in assessing the merits of …

A class-action lawsuit has been filed against Portfolio Recovery Associates by former employees of the company who allege the collection company violated the Worker Adjustment and Retraining Notification (WARN) Act by firing them using the coronavirus pandemic as the reason for closing an office when it fact the company had …

A class action lawsuit has been filed against a collection law firm for allegedly violating the Telephone Consumer Protection Act because it left two voicemail messages on the plaintiff’s phone, but the messages were an attempt to reach someone other than the plaintiff. A copy of the complaint in the …

A deep dive into the Consumer Financial Protection Bureau’s response to the coronavirus, or lack thereof depending on how you lean politically, showcases the difficulty in navigating a response to a situation that nobody ever thought would occur and why the calls for knee-jerk reactions sometimes cause more problems that …

A group of Senate Democrats, led by Sen. Bernie Sanders [I-Vt.], introduced a bill on Friday that, among other provisions, would call for a moratorium on the collection of all medical debts nationwide until a vaccine for COVID-19 is “widely available to the public.” A copy of the bill, called …

The Minnesota Department of Commerce on Friday issued new guidance to collection agencies that have collectors working from home, reminding the companies that, among other things, they are responsible for supervising employees working from home to ensure that consumer information and data are being protected. A copy of the guidance …

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A consumer advocacy has published an analysis of the complaints filed by consumers with the Consumer Financial Protection Bureau during the coronavirus pandemic and there are some interesting data points related to the accounts receivable management industry. For example, among the complaints that have been filed and mention coronavirus, debt …