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Compliance

Illinois Amends State Collection Agency Law

The Illinois legislature has amended the Illinois Collection Agency Act to expand the definition of what constitutes a collection agency and consumer debt, and ACA International is lauding the changes as “a win for the collection industry by removing confusing and onerous requirements.” Among the changes are new definitions for …

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Human Rights Report on Debt Buying Blames Everyone But Consumers

Using largely anecdotal evidence, Human Rights Watch has published a report that claims the debt buying industry is taking advantage of the legal system in pursuing consumers who have defaulted or delinquent debts and that judges and the court system should be doing a better job of protecting consumers. Called “Rubber …

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FCC Files Brief In Support of Changes to TCPA

The Federal Communications Commission on Friday filed its brief with the U.S. Court of Appeals for the District of Columbia, responding to a lawsuit filed against the agency by ACA International, which is seeking to overturn changes made to the Telephone Consumer Protection Act. The brief, at 110 pages, covers …

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Lawsuit Numbers Reach Record High in 2015: WebRecon

The number of lawsuits alleging violations of the Telephone Consumer Protection Act and the Fair Credit Reporting Act set new records in 2015, while suits alleging violations of the Fair Debt Collection Practices Act had it’s second-highest yearly total ever, according to data published yesterday by WebRecon. There were 3,710 TCPA …

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Analyzing Class-Action Settlements

Many in the industry are still upset from recent attacks against what is viewed as a double-standard in the financial services industry, where companies can sue consumers for not paying their debts, but consumers – in many cases – are forced to file for arbitration instead of being able to file a lawsuit …

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New Experian Product Aims To Improve Contact Rates, Compliance

It has never been more important for collectors to be sure the phone numbers they are dialing belong to the individuals they are looking to communicate with, so Experian has released a product that aims to help agencies be more productive and efficient while also helping with their risk management and …

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