Behind the Curtain

FFAM360’s Matt Maloney may have been born into the accounts receivable management industry, but he’s not stuck in the past when it comes to collecting debts. Investments in technology and understanding the importance of surrounding yourself with smart people have helped Maloney grow FFAM360 into an operation with six different …

Being curious and wanting to learn new things is exciting and challenging. But Tim Collins has never been satisfied with just doing something challenging. He wants to go beyond. And the next step beyond learning is questioning, meaning — if you think you know something, what if you were wrong? …

Tim Haag has been around the accounts receivable management industry long enough to know that the one constant is change. It is always survival of the fittest and these days, companies that are not making investments in technology to optimize the collection process and try to offset challenges finding employees …

Coming out of the COVID-19 pandemic has forced the accounts receivable management industry to face new realities, especially when looking at all of the factors influencing the performance of a collection operation, from contact rates to staffing concerns to the impact that inflation and a possible recession might have on …

Collection operations these days are getting advanced degrees in statistical analysis and behavioral sciences, and those disciplines are paying off as agencies make investments in technology and ratchet up the methodical and experimentative sides of their operations, said Scott Purcell, the chief executive of ACA International during the latest episode …

In partnership with Michael Lamm and the team at Corporate Advisory Solutions, AccountsRecovery.net is thrilled to launch a new video series, “Behind the Curtain.” The objective of the series is to engage in discussions with leaders of the accounts receivable management industry to learn more about their origin story, their …