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Schedule for Monday, April 22, 2024
(all times ET)
8am — Ask the Credit Reporting Expert (From 11/20/2023)
9am — Overcoming Everything that Terrifies You About Communicating via Text Messaging (From 9/13/2023)
10am — Lowering the Time to First Contact (From 7/14/12023)
11am — The Different Types of Artificial Intelligence and How They Are Used in Collections (From 5/22/2023)
12pm — How Conversational Voice AI Helps the ARM Industry With Compliance and Improving Efficiency (From 4/13/2023)
1pm — Building an Effective Training Program for New Collectors (From 3/15/2023)
2pm — The Good, The Bad, and The Ugly of Nearshoring & Offshoring (From 2/8/2023)
3pm — Reducing Wrap Time (From 4/15/2024)
4pm — Dissecting the changes to DFS’s Cybersecurity Regulation (From 12/12/2022)
5pm — The Communication Channels That Consumers Use and Prefer Most
6pm — Teaching Emotional Intelligence to Collectors (From 8/4/2022)
Schedule for Tuesday, April 23, 2024
(all times ET)
8am — State Analysis-California (From 6/16/2022)
9am — Is Credit Reporting Still Worth It? (From 4/8/2022)
10am — Ways to Make Technology Accessible for Agencies of All Sizes & Budgets (From 2/22/2022)
11am — How to Maximize the ROI of Your Technology Investment (From 12/10/2021)
12pm — A Conversation About Lobbying at the State Level (From 5/9/2022)
1pm — Explaining the Difference Between Machine Learning, Artificial Intelligence and What you Need to Know (From 8/05/2022)
2pm — How Data Can Boost Your Compliance (From 10/13/2022)
3pm — The Corporate Transparency Act-What You Need to Know (From 4/15/2024)
4pm — Everything the CFPB is Working On and How it Applies to Collections (From 12/8/2023)
5pm — Non-Monetary Ways to Keep Employees Happy (From 9/8/2023)
6pm — Safeguards Rule Q&A_1280x720
Schedule for Wednesday, April 24, 2024
(all times ET)
8am — The Best Questions that Help Collectors Get Paid (From 7/6/2023)
9am — The Ransomware Epidemic (From 5/11/2023)
10am — How Compliance Can Improve Your Bottom Line (From 3/14/2023)
11am — Breaking Down How Speech Analytics are Used in Collection Operations (From 1/12/2023)
12pm — Best Ideas (From 9/27/2022)
1pm — Evaluating the Effectiveness of the Limited-Content Message (From 8/16/2022)
2pm — Training Collectors to Answer the Most Common Questions Consumers Ask (From 6/15/2022)
3pm — How Do You Hyper-Personalize your Collection Strategy at Scale (From 4/18/2024)
4pm — Conducting a Tech Physical. How Healthy is Your Organization (From 11/21/2023)
5pm — Regulators’ and Lawmakers’ Diagnoses about Medical Collections (From 6/27/2023)
6pm — What’s the Next New Channel (From 6/27/2023)
Schedule for Thursday, April 25, 2024
(all times ET)
8am — How to Make All this Technology Play Nice With Each Other (From 5/26/2023)
9am — Best Practices in Managing Cease Communication Requests (From 2/6/2023)
10am — What Are Some of the Most Common Mistakes Collection Agencies Make in Their Letters (From 1/20/2023)
11am — Supercharging your Incentive Programs (From 12/16/2022)
12pm — Building the Best-Flowing Collection Call (From 11/16/2022)
1pm — Getting Ready for Tax Season (From 10/31/2022)
2pm — The Best Way to Teach the FDCPA to New Collectors (From 4/20/2023)
3pm — Getting Collectors to Improve Their Tone of Voice (From 4/19/2024)
4pm — How to Conduct Effective Tests to Help Collect More Money (From 3/22/2023)
5pm — Ask The Credit Reporting Expert (From 10/26/2022)
6pm — Building an Effective Document Control Process for Your Policies and Procedures (From 8/17/2022)
Schedule for Friday, April 26, 2024
(all times ET)
8am — The Most Effective Letter Templates (From 6/30/2022)
9am — On the Hook: What You Need to Know About Individual Liability in Enforcement Actions (From 4/18/2022)
10am — Creating a Company Where People Want to Go to Work (From 4/18/2022)
11am — Talk-Off, Episode 39 (From 2/24/2022)
12pm –Where You Should be in Your Reg F Preparation (From 11/16/2021)
1pm — How to Automate More of Your Operation (From 6/27/2022)
2pm — What’s Risky and Not Risky in Today’s Legal Landscape (From 7/14/2022)
3pm — Ask Us Anything-The Biggest Mistake I Ever Made-The Best Advice I Ever Received-The Biggest Lesson I Ever Learned
4pm — How You Level Yourself Up — Book Club (From 11/9/2023)
5pm — How Smaller Agencies can Succeed in a Consolidating Industry (From 8/31/2023)
6pm — Teaching Active Listening and Other Conversational Techniques (From 10/21/2022)