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Schedule for Monday, April 15, 2024
(all times ET)
8am –The Intersection Between Credit Reporting and ID Theft — When Consumers Says a Debt is Not Theirs (From 11/8/2023)
9am — How to Build a Digital Collection Operation from the Ground Up (From 10/17/2023)
10am — How Many Agents Do I need Use Data, Predictive Modeling and KPIs to Know (From 9/19/2023)
11am — How to Get Referrals and Recommendations from your Clients (From 10/18/2023)
12pm — Why You Need a Change Management Policy and What it Should Do (From 5/10/2023)
1pm — Where Your CMS is Lacking (From 2/21/2023)
2pm — The Rules and Laws Going Into Effect in 2023 That Need to be On Your Radar (From 12/23/2022)
3pm — The Rules and Laws Going Into Effect in 2023 That Need to be On Your Radar (From 12/23/2022)
4pm — Improving Self-Service Collection Rates (From 9/30/2022)
5pm — Building a Web Chat Feature on Your Website-Why You Need One (From 6/6/2022)
6pm — Optimizing and Restructuring Front- and Back-Office Workflows (From 8/1/2022)
Schedule for Tuesday, April 16, 2024
(all times ET)
8am — Eliminating Redundant Tasks In Your Office and Collection Workflows (From 7/20/2022)
9am — What are the Essential Ingredients of an Effective Compliance Management System? (From 4/11/2022)
10am — Debt Buying 101: What You Need to Know (From 3/3/2022)
11am — Lobbying Update from ACA, RMAI, NCBA (From 4/5/2022)
12pm –State Court vs. Federal Court – Where do You Want to Be (From 8/3/22)
1pm — How Technology is Creating Collector Superheroes (From 2/24/2023)
2pm — The Employee Retention Tax Credit-Why Your Arm Company May Now Qualify (From 11/3/2023)
3pm — Security Awareness Training-What It Is and How It Works (From 4/9/2024)
4pm — Your Changing Insurance Needs in a Digital Collection World (From 5/24/2023)
5pm — How to Prove You are Following Your Policies & Procedures (From 4/18/2023)
6pm — What Defines Harassment Under the FDCPA (From 2/28/2023)
Schedule for Wednesday, April 17, 2024
(all times ET)
8am — How to Conduct a Risk Assessment to Understand your Vulnerabilities (From 9/7/2022)
9am — Ask The Credit Reporting Expert (From 6/23/2022)
10am — Reg F Gap Assessments (From 10/3/2022)
11am –Best Practices in Complying With 7-in-7-What Types of Communications Should Count (From 11/4/2022)
12pm — Medical Debt Credit Reporting – What You Need to Know (From 2/15/2023)
1pm — Build-A-Bot-Your Guide to Creating a GPT Model (From 12/18/2023)
2pm — When You Need and Don’t Need E-SIGN Consent (From 7/17/2023)
3pm — The Right Way to Conduct Due Diligence in Debt Buying (From 4/10/2024)
4pm — The New Risks Associated with Credit Reporting-Does It Still Make Sense? (From 3/8/2023)
5pm — What 2023 Holds for the ARM Industry (From 12/21/2022)
6pm — Helping You Sleep Better at Night (From 11/21/2022)
Schedule for Thursday, April 18, 2024
(all times ET)
8am — Modern Uses of Business Intelligence in Collections (From 11/8/2022)
9am — How to Structure Your Operation to Maximize Digital Collections (From 8/25/2022)
10am — Defense Strategies For Reg F Lawsuits (From 6/21/2022)
11am — The Talk-Off, Episode 44 (From 3/31/2022)
12pm — ARMTech, Episode 8 (Fom 4/21/2022)
1pm — Collector Compensation Trends (From 8/19/2022)
2pm — What Vendor Managers are Seeing & Hearing (From 11/18/2022)
3pm — Communicating via Chat and Using Chatbots (From 4/11/2024)
4pm — Getting the Best Gift-Actionable Intelligence from Your Customer Conversations (From 12/12/2023)
5pm — Policies & Procedures for Remote Workers (From 9/6/2023)
6pm — How to Teach Collectors to be Resilient (From 7/25/2023)
Schedule for Friday, April 19, 2024
(all times ET)
8am — Using Technology to Enhance your CMS (From 2/9/2023)
9am — Getting Emails into Consumers’ Inboxes (From 9/22/2022)
10am — Understanding the New Credit Reporting Changes (From 7/5/2022)
11am — Shorten the Distance Between Remote Training, Retention and Employee Engagement (From 4/13/2022)
12pm — So … How’s it Going So Far? (From 11/30/2021)
1pm — Creditors Talk About Regulation F (From 10/14/2021)
2pm — Building Reports and Dashboards that Yield the Best Insights (From 7/29/2022)
3pm — Enrollment & Payoff Trends in Debt Settlement (From 4/12/2024)
4pm — How to Keep that One Bad Apple from Spoiling the Bunch (From 11/15/2023)
5pm — Ways You can Use ChatGPT Today to Help Collect More (From 8/23/2023)
6pm — Third Quarter Litigation Update (From 10/16/2023)