Daily Digest – June 19. Third Circuit Again Affirms Lower Court Ruling in FDCPA Case About BK Discharge of Debt; Verizon Using Gen AI to Improve Customer Service Interactions

Third Circuit Again Affirms Lower Court Ruling in FDCPA Case About BK Discharge of Debt Verizon Using Generative AI to Improve Customer Service Interactions Reverse Mortgage Companies to Pay $20M in Enforcement Actions with CFPB 22 Companies Seeking Collection Talent WORTH NOTING: Why Juneteenth is a holiday for all Americans ... A "once-in-a-lifetime" event is going to happen at some

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Verizon Using Generative AI to Improve Customer Service Interactions

Verizon, one of the largest telecom providers in the U.S., is turning to generative AI technology to reduce customer churn and drive revenue growth. The company has developed and deployed several human-assisted generative AI applications aimed at transforming the customer experience. According to Verizon CEO Hans Vestberg, the company receives around 170 million customer calls annually. By leveraging generative AI,

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Reverse Mortgage Companies to Pay $20M in Enforcement Actions with CFPB

Reverse mortgages were in the crosshairs of the Consumer Financial Protection Bureau yesterday, with the regulator announcing two separate enforcement actions against a three different companies. The three companies will pay nearly $20 million in fines and penalties and two of the companies have been banned from servicing reverse mortgages going forward. Here is a breakdown: Reverse mortgages might not

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Verizon Using Generative AI to Improve Customer Service Interactions

Verizon, one of the largest telecom providers in the U.S., is turning

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Reverse Mortgage Companies to Pay $20M in Enforcement Actions with CFPB

Reverse mortgages were in the crosshairs of the Consumer Financial Protection Bureau

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Third Circuit Again Affirms Lower Court Ruling in FDCPA Case About BK Discharge of Debt

Someone may want to show the plaintiff in this Fair Debt Collection

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22 Companies Seeking Collection Talent

During this, The Great Resignation Era, I thought it would be helpful

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David Williams Breaks Down Acquisition of RGS Financial

Having kicked the tires at about a dozen different companies during the past few years in considering acquisition targets, David Williams of Williams & Fudge knew he needed to find the right company to help grow his operation. And, as it turns out, the right target was one he had known for more than a decade. Last month, Williams & Fudge announced it was acquiring RGS Financial. David Williams, the president of Williams & Fudge, sat down with AccountsRecovery.net to discuss the acquisition, why diversification away from student loans was important for the company, and the importance of really getting to know the people involved on the other side of the table when making an acquisition. Watch the video to see everything David had to say.

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