GETTING TO KNOW ANGELA ARMSTRONG OF STATE COLLECTION SERVICE
- There were times when Angela Armstrong wanted to be a doctor, a lawyer, and the COO of American Airlines. Reading her answers, it’s easy to see why she would have succeeded at any of those jobs, just as she is succeeding as the COO of State Collection Service. Angela truly believes it when she says the joy is in the journey, not the destinations. Read on to learn more about Angela, her love of bourbon, and her current favorite show to help her unwind after a long day at work.
- More details here.
JUDGE DISMISSES FDCPA CLASS ACTION OVER MULTIPLE ADDRESSES IN LETTER FOR LACK OF STANDING
- Having read a fair number of rulings from across the country, it’s exciting to me when I read one where the judge lets his or her personality or true feelings for a situation come through instead of just writing something straightforward (re: boring). This is one of those rulings. A District Court judge in Pennsylvania has dismissed a Fair Debt Collection Practices Act class-action suit because the plaintiff lacked standing to sue after claiming a collection letter was deceptive and misleading because it included two different addresses on it, rendering the plaintiff unable to determine which one to use to dispute or otherwise seek validation of his debt. Ruling that being “paralyzed” by the choices in the letter is not enough to convince a juror that a least sophisticated debtor would not know how to proceed.
- More details here.
CFPB NAMES NEW MEMBERS TO CONSUMER ADVISORY BOARD
- The Consumer Financial Protection Bureau yesterday announced the members for its three advisory boards, including the Consumer Advisory Board, which is tasked with identifying and assessing the impact of emerging products, practices, or services on consumers and other market participants. Of the 11 members named to the CAB, only one is from the financial services industry; the other 10 are all from community organizations or consumer advocacy groups.
- More details here.
REPORT CALLS OUT OREGON HOSPITALS FOR NOT COMPLYING WITH CHARITY CARE LAW
- Most hospitals in Oregon are not complying with a recently enacted law requiring them to screen patients to determine if they are eligible for charity care or financial assistance before referring debts to third-party collection agencies, according to a report from a national non-profit organization. The report also highlights just how few consumers are represented by attorneys when they are sued for unpaid debts.
- More details here.
FLOCK INVESTS IN DATA SCIENCE AND INFORMATION TECHNOLOGY
- Flock Specialty Finance announces a strategic investment in technology and human capital related to data-driven insights and innovation.
- More details here.
WORTH NOTING: A list of 50 bizarre laws that have existed or still exist in America … A number of states have ended their emergency SNAP benefits after three years … What a movie “intimacy coordinator” does on set … The 10 most innovative companies in the field of artificial intelligence … More data on which college majors earn the most — and the least — after you graduate … How a man survived in the Amazon for 31 days … Kentucky Fried Chicken is bringing back a fan favorite after a decade away … Why men in America tend to die younger than the women.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.