Getting to Know Heather Radcliffe of Resident Interface

It seems like there is a connection between Heather Radcliffe ending up in the accounts receivable management industry and he desire to work with animals or in nursing if she had to choose a different career path, doesn’t it? Taking care of people is in her DNA and it’s that kind of attentiveness and care that has helped propel her forward into a successful career in the ARM industry. Read on to learn more about Heather, her gratitude to those who have helped her get where she is now, and the lesson she wishes all lawmakers would learn.

Name: Heather Radcliffe
Current Role/Job Title: Senior Production Analyst
Company: Resident Interface/Hunter Warfield
Length of time at current company: 15+ years
Length of time in industry: 20 years

How did you get your start in the industry?
I needed a job and was hired by a company to do first-party collections.

What is your career highlight so far?
Helping bring electronic communication (email, text and chat) as an alternative communication for both consumers and clients.

When or how are you most productive?
I am most productive in the morning when there are less “distractions.”

Which industry professional do you admire most?
John Kelan

What is one thing you do better than everyone else?
Working with consumers has helped when initiating new strategies. I am able to understand it from both a business side and a consumer side to get the best outcomes.

What do you like most about this industry?
Coming up with new strategies and ideas.

What is one thing you wish you could change about this industry?
That those who pass laws understand that collections plays a major role in our economy.

If you weren’t in this industry, what would you be doing?
Something with animals or nursing

Describe a typical work day
Start at 7am, work on emails and projects, meet with those involved with my projects, make sure no issues with web, and then chat or text throughout the day.

What is your guilty pleasure?
All kinds of food

What is the best advice you’ve ever received?
Just because you can does not always mean you should.

What are you currently reading?
When We Were Birds” by Ayanna Lloyd Banwo

What is one fact you’d like everyone in the industry to know about you?
Everything I know about the industry I learned from doing and would not be here if people did not take the time to answer questions and teach me along the way.

Who else would you like to see answer these questions?
Dianne Harrell

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