Daily Digest – December 29. Getting to Know Mike Brunken of Nettel USA; NY DFS Releases Amended Debt Collection Rules

GETTING TO KNOW MIKE BRUNKEN OF NETTEL USA

  • There are people who are born into the ARM industry. There are people who fall into the ARM industry because they need a job. And then there are people like Mike Brunken, who was offered a position, did his research, chose to start working in the ARM industry, and has never left. Just as Mike is happy he chose the ARM industry, the industry is happy that it was chosen by Mike. Read on to learn more about Mike, his love of cycling, and why problems are never problems for him.
  • More details here.
  • This series is sponsored by Applied Innovation.

NY DFS RELEASES AMENDED DEBT COLLECTION RULES

  • The New York Department of Financial Services yesterday issued its long-awaited debt collection rule amendments, which are scheduled to take effect in 180 days, in late June 2023.
  • More details here.

APPEALS COURT AFFIRMS RULING HOLDING INDIVIDUAL LIABLE FOR VIOLATIONS OF CFPA, TSR

  • The Court of Appeals for the Ninth Circuit has affirmed a lower court’s ruling holding an individual liable for violations of the Fair Credit Reporting Act, the Telemarketing Sales Rule, and the Consumer Financial Protection Act after he — and other defendants — were sued by the Consumer Financial Protection Bureau for allegedly obtaining individuals’ credit reports illegally and charging advance fees for debt relief services.
  • More details here.

ANTI-ROBOCALL BILL INTRODUCED IN WASHINGTON STATE

  • The Attorney General of Washington is working with a member of the state legislature to introduce legislation aimed at curbing illegal robocalls in the state, updating a current law that the AG says is “weak and out-of-date.” The new law, if enacted, would prohibit making robocalls to individuals on the Do Not Call registry, prohibit deliberately falsifying Caller ID displays, and include a private right of action among other provisions.
  • More details here.

WORTH NOTING: How to rescue yourself from a holiday travel nightmare … The best and worst locations to move in the United States in 2023 and a list of places that will pay you to move there … If you are looking to set more boundaries in the New Year, here is some advice to do it … The biggest dos and don’ts of video conferencing if you are working remotely … The worst hacks of 2022 … Five things you really should not buy in 2023 … Inside the minds of NFL place-kickers … File this under “things I never thought I’d have to say” but maybe avoid copying dental DIY you see done on TikTok.

Top 10 Thursday, part I

Top 10 Thursday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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