Daily Digest – December 20. Complaint Accuses Collector of ATDS Contact Via Text; Judge Denies MSJ for Defendant in FDCPA Class-Action

COMPLAINT ACCUSES COLLECTOR OF ATDS CONTACT VIA TEXT AFTER BEING INFORMED OF ATTORNEY REPRESENTATION

  • A complaint has been filed against a collector for allegedly violating the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act by ignoring a notification that the plaintiff was being represented by an attorney and for knowingly or willfully communicating with the plaintiff via text messages and calls to her cell phone using an automated telephone dialing system.
  • More details here.
  • This series is sponsored by WebRecon

JUDGE DENIES MSJ FOR DEFENDANT IN FDCPA CLASS OVER SOL LANGUAGE IN LETTER

  • A District Court judge in New Jersey has denied a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act class-action case, ruling that it is unclear which state’s statute of limitations apply in determining the enforceability of an unpaid debt, and that the defendant’s actions may indicate it knew that the statute of limitations had expired.
  • More details here.

COMPANY PREPPING ‘ROBOT’ LAWYER USES AI TO NEGOTIATE LOWER BILLS

  • Want to see a negotiation, in real-time, between a customer service agent and a bot backed by artificial intelligence? Here you go:
  • More details here.

OUT-OF-POCKET HEALTHCARE EXPENSES SPIKE FOR AMERICANS

  • The amount that Americans pay out-of-pocket for healthcare grew by 10.5% in 2021, the highest year-over-year percent increase in nearly four decades, according to data released last week by the Centers for Medicare and Medicare Services.
  • More details here.

WORTH NOTING: Putting the “Titanic” door debate to rest, once and for all … The most powerful V8 engines in America … Video has surfaced of that flight where turbulence hurt more than a dozen passengers … Four things you can do to be more empathetic … The most popular names for dogs … Meet the team behind NORAD’s Santa tracker … The lesson about saving money that experts say we all have to learn … What makes Christmas songs popular?

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The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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Daily Digest – January 27. Collector Facing FDCPA, Reg F Class-Action Over Non-MVN; Judge Grants MSJ for Plaintiff

COLLECTOR FACING FDCPA, REG F CLASS-ACTION OVER NON-MVN SENT TO CONSUMER A collector is facing …

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