Getting to Know Christine Scrivener of Spring Oaks Capital

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.

Being comfortable saying uncomfortable things. That may describe Christine Scrivener in a nutshell. Whether it be admitting that she doesn’t know something — but likely has already started remedying that — or being comfortable saying “no” to someone, she’s not afraid of being honest. That commitment to comfort also manifests itself in how she treats other people and gets to know them for who they are. Read on to learn more about Scriv, her dream of regulatory clarity, and how a high school friend helped her launch a career in the ARM industry.

Name: Christine “Scriv” Scrivener
Current Role/Job Title: Audit Manager
Company: Spring Oaks Capital
Length of time at current company: 1 year
Length of time in industry: Almost 20 years

How did you get your start in the industry?
Back in the early 2000s, a high-school friend of mine encouraged me to apply for a position as a collector at Bank of America. I haven’t looked back since!

What is your career highlight so far?
My career highlight is not the typical one – promotion, dream role, goal salary, etc. Mine is simply believing in myself and not being afraid to take a chance – made a huge career leap after over 17 years with a big bank.

When or how are you most productive?
I am most productive when I understand what is expected of me and what the top priorities are. From there, I can create a plan to execute the tasks needed, in order of priority. This also allows me to be prepared to shift gears at any moment and then pick back up where I left off.

Which industry professional do you admire most?
Catherine Calko. I don’t say that in an effort to get “cool points” because she’s my current boss. I say that because she is truly nothing short of amazing. Catherine has a wealth of knowledge and experience from different industries and possesses so many professional qualities that cannot be bought or taught. She is genuinely invested in her people as well as the business. Catherine has had a tremendous influence on me over the past 10+ years through her consistent support, encouragement, and mentorship. It takes a very special person to wear all the hats that she does – mother, wife, daughter, sister, friend, Chief Compliance Officer, Assistant General Counsel, and the list goes on!

What is one thing you do better than everyone else?
I’m sure there’s someone out there that’s better at everything than me. If I had to pick something, I’d say the lasting impact I make in peoples’ lives because of how I treat them and how I make them feel. I pride myself on taking the time to get to know people for who they are – this helps understand why they are the way they are – and in turn fosters comfort & trust.

What do you like most about this industry?
There’s never a dull moment – things are always changing and are typically very fast-paced.

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What is one thing you wish you could change about this industry?
The gray area within guidance rollouts from regulatory bodies. Clarity would be advantageous to those of us in the business!

If you weren’t in this industry, what would you be doing?
Assuming that I didn’t need to maintain employment, I’d be traveling the world to meet new people and experience what different cultures have to offer. If I had to work, probably teaching.

Describe a typical work day
Busy! Log in early and check for any post-log off action (e-mails, escalations, issues, etc.), create daily to do list, review team’s progress from day prior, follow-up on any outstanding items requiring attention, touch base with team to gameplan for the day ahead, attend/lead meetings, tackle my to do list, and strive to: stay focused, be productive & innovative to drive the business forward, and be the best manager, peer, and employee that I can be.

What is your guilty pleasure?
Margaritas with a side of chips & salsa.

What is the best advice you’ve ever received?
Learn to say no and be comfortable with it. “No.” is a complete sentence.

What are you currently reading?
The Happily Ever After Playlist” by Abby Jimenez

What is one fact you’d like everyone in the industry to know about you?
I’m not afraid to say, “I don’t know.” But, if I don’t, I’ll go find out.

Who else would you like to see answer these questions?
Tiffany Hill (Acquisitions Project and Process Manager at Spring Oaks Capital)

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success

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