Daily Digest – September 8. Getting to Know Aleah Heath; Judge Denies Motion to Remand FDCPA Case Back to State Court

GETTING TO KNOW ALEAH HEATH OF UNIFUND AND PAYCE

JUDGE DENIES MOTION TO REMAND FDCPA CASE OVER TEXT MESSAGES, VOICEMAILS BACK TO STATE COURT

  • The content of the messages is sufficient for the plaintiff to have suffered a concrete injury and keep the case in federal court, the judge ruled.
  • The ruling bucks the recent trend of judges kicking cases moved to federal court by defendants back to state court because the plaintiffs did not suffer a concrete injury.
  • More details here.

WARREN DEMANDS DOJ RELEASE STUDENT LOAN BANKRUPTCY GUIDANCE

  • The “undue hardship” hurdle for getting student loan debts discharged via bankruptcy is too high, which now may be more important because the federal government did not cancel as much student loan debt as some had been calling for.
  • The government has been saying the guidance is coming, and now Sen. Warren wants an update by next week.
  • More details here.

DEMO DAY VIDEOS

  • Last month, DAKCS, TCN, Intelligent Contacts, Payce, and TEC Services Group had their customers share their experiences about using these products and services.
  • The testimonials and firsthand accounts offer insights that a traditional demo does not provide.
  • See the videos here.

WORTH NOTING: A lot of people in this country fear being attacked in their own neighborhoods … The story of a custodian who became a teacher who became a principal … Imagine finding out you won $1 million in the lottery after thinking you had only won $600 … How smart business owners are coping with the costs of inflation … Americans are sitting on a lot of money in the form of unused gift cards … The best iPhones for every budget … Looking for a self-care outlet? Try writing your will, experts say … A new baby is going to cost you at least $16,000 in the first year, and that doesn’t factor in the lost sleep.

Skills that pay off forever

How to process rage

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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Daily Digest – November 28. Airline Abandons Call-Based Customer Service; N.Y. Gov Signs Medical Debt Anti-Garnishment Bill

AIRLINE ABANDONS CALL-BASED CUSTOMER SERVICE IN FAVOR OF ONLINE CHATS, TEXTS Change often comes in …

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