Daily Digest – August 4. Getting to Know Mark Reinhard of Concepts2Code; Appeals Court Denies En Banc Request in TCPA Case

GETTING TO KNOW MARK REINHARD OF CONCEPTS2CODE

  • My kids loved the movie, “Robots.” While the movie is about chasing your dreams, no matter how big or far away they might be, there is a line from that movie that I will always remember — “See a need, fill a need.” In the accounts receivable management industry, a prime example of that strategy is Mark Reinhard from Concepts2Code. He saw that collection agencies needed help getting on board the technology train, and he has built a successful business to help them accomplish that goal. It’s that kind of inventiveness, creativity, and desire to help that makes this such a great industry to work in. Read on to learn more about Mark, why he wants to visit your office if there is a mountain nearby, and why you may not want to bother him on weekend afternoons. This series is sponsored by Applied Innovation.

ELEVENTH CIRCUIT DENIES EN BANC REQUEST IN TCPA CASE RELATED TO CLASS ACTION INCENTIVE AWARDS

  • Nearly two years after it issued its opinion, the Court of Appeals for the Eleventh Circuit has denied an en banc rehearing request in a Telephone Consumer Protection Act case against a debt collector, but four of the 11 judges felt strongly enough about the merits that they wrote a 30-page dissenting opinion about why the case should have been heard before the entire panel.

JUDGE GRANTS MSJ FOR DEFENDANT IN FDCPA CASE OVER USE OF ‘NEED’ IN MESSAGE

  • A District Court judge in Illinois has granted a defendant’s motion for summary judgment after it was sued for violating the Fair Debt Collection Practices Act because a representative said that the plaintiff “needs to call us back” during a phone conversation, and that the statement was false, deceptive, or misleading.

FINES MIGHT NOT BE ENOUGH: CFPB’S CHOPRA

  • In an interview last week, Rohit Chopra, the Director of the Consumer Financial Protection Bureau, pondered whether assessing fines is enough to deter illegal behavior in the financial services industry, saying that the Bureau will “continue to seek new remedies” to ensure companies meet their responsibilities and obligations.

WORTH NOTING: How to know when you have spent too much time online and need to log off for a while … Another important reason to exercise … You can get paid $25 an hour if you don’t mind sleeping in public … How much money members of Generation Z think they will need in order to be able to retire … A mistake by his lawyers may have put Alex Jones in hot water … The best office chairs … The Earth is spinning faster … The FAA is looking for feedback on the size of airplane seats.

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Samuel L. Jackson’s best lines (NSFW language)

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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