NEW YORK, July 14 2022 — Skit.ai, the leading Voice AI SaaS company, today announced that industry veteran Scott Carroll has joined the company as Business Head of the Debt Collections vertical. With more than 25 years of experience in collections operations, Carroll will lead the debt collections vertical with his rich expertise and deep understanding of the industry.
“Having a deep knowledge of the industry’s business operations and its everyday challenges is just as important — if not more — as developing cutting-edge technology aimed at driving its transformation,” said Sourabh Gupta, co-founder and CEO of Skit.ai. “Scott Carroll’s experience will strengthen Skit.ai’s mission to make our solution even more robust, effective, and compliant.”
Skit.ai is in a phase of hyper-growth, as it plans to recruit up to 1,000 new employees globally in the coming 18 months. The new hires will include data annotators with debt collection experience. These hires are going to play a key role in ensuring that the technology is able to handle the nuances of debt collection.
Most recently, Skit.ai won the Disruptive Technology of the Year award at Customer Contact Week (CCW) in Las Vegas.
Prior to joining Skit.ai, Carroll was leading First National Collection Bureau as Chief Operating Officer and President. He has worked with CreditOne Bank, ICON Health and Fitness, and Arrivo Acceptance in a similar capacity.
“I’ve spent almost half of my life in debt collection space, and observed its evolution. I have closely seen the challenges companies, agents, and customers face,” Scott Carroll said. “I am acutely aware of the regulatory changes and their far-reaching implications. I have a firm conviction that Voice AI has the capability to solve major challenges of the industry — historic agent attrition rates, escalating costs, and stringent compliance — and helping companies thrive even with razor-thin margins in the debt collection industry. I look forward to helping debt collection companies transform their business with Skit’s Voice AI solution and make a real difference.”
“Skit.ai is already achieving tremendous growth and success. I believe that together we can build upon its strengths to create an industry-leading solution,” Carroll added.
Skit.ai increases effortless contact center conversations at scale with its Digital Voice Assistant and Augmented Voice Intelligence Platform. By fusing advanced spoken language understanding systems, speech-first behavioral modeling, natural and fluent response production systems, and domain-specific AI, Skit.ai empowers contact centers to manage customers’ needs more efficiently. Skit.ai has automated millions of calls for global enterprises across an array of industries, shifting the traditional contact center experience from automated responses to meaningful, human-feeling conversations. Skit.ai has received numerous awards for its best-in-class technology, including CCW Excellence Awards 2022 Disruptive Technology of the Year, Gartner Cool Vendor 2021 and Venture Intelligence’s Seed Capital Investment of the Year 2018. Learn more at Skit.ai.