GETTING TO KNOW ERIN STEWART OF SUCCESSKPI
- Erin Stewart is smart enough to know she doesn’t know everything, and that it’s important to surround herself with people whose strengths match her weaknesses. Perhaps that explains her meteoric rise through the ranks of the industry in just eight short years. Read on to learn more about Erin, her explanation of her day — which is the best I’ve seen in all the years of doing these profiles — and how a manager at a cell phone kiosk gave her the best advice she’s ever heard. This series is sponsored by Applied Innovation.
COLLECTION AGENCY WINS MSJ AGAINST S.C. AG IN ANTI-SPOOFING LAWSUIT
- A big win for the industry, thanks to Chad Echols and David Grassi from The Echols Firm, which won a summary judgment ruling from a District Court judge in South Carolina yesterday against the state Attorney General, with the judge ruling that a state law governing the spoofing of phone numbers is pre-empted by federal legislation and violates the Constitution’s Commerce Clause.
JUDGE GRANTS MSJ IN FDCPA CASE INVOLVING HUNSTEIN CLAIM
- A District Court judge in Illinois has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case, illustrating why it’s a good decision sometimes to take the extra steps of going through discovery instead of attempting to win on a motion to dismiss, while also potentially providing some ammunition for anyone fighting Hunstein lawsuits.
BILL INTRODUCED IN HOUSE TO AMEND TCPA, UPDATE ATDS DEFINITION, INCLUDE TEXTS
- A bill has been introduced in the House of Representatives that seeks to amend the Telephone Consumer Protection Act in order to expand the definition of “automated telephone dialing system” while also expanding the provisions of the law to include text messages as well as phone calls.
WORTH NOTING: Just how bad is the housing shortage in your neighborhood … How well do you know all the states’ nicknames? … How much the increase in inflation has cost you … An email “hack” to change your relationship with your inbox … Are you like a lot of people who can’t remember phone numbers? … A lost luggage horror story … Why you may want to think twice about requiring people to spend more days in the office … How to know if you’re suffering from heatstroke.
A ventriloquist without a puppet
How fog nets can provide water in a desert
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.