Daily Digest – June 27. Complaint Alleges Debt Parking Violation; Judge Grants MSJ For Defense in FDCPA Email Case

COMPLAINT ALLEGES COLLECTOR VIOLATED REG F’S DEBT PARKING PROHIBITION

  • A lawsuit has been filed against a collection agency for violating the Fair Debt Collection Practices Act and the “debt parking” provisions of Regulation F — in what might be the first such lawsuit filed following the enactment of the debt collection rule last November.

JUDGE GRANTS MSJ FOR DEFENDANT IN FDCPA CASE OVER EMAILS TO REPRESENTED PLAINTIFF

  • A District Court judge in Illinois has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case, ruling that emails sent to the plaintiff by the defendant did not violate the statute. The case presents an interesting twist on standing to sue under the FDCPA and communicating with consumers via email.

CHATBOT USAGE GROWING IN FINANCIAL SERVICES

  • We are less than a decade away from humans being unable to determine whether they are speaking with a human or a bot during webchat sessions, according to a published report. Chatbots are becoming a more common component of customer service offerings in the financial services industry, and offer companies in the accounts receivable management industry similar opportunities.

EXPERTS SHARE CONTEXT ON CASES IMPACTING ARM INDUSTRY

  • Understanding the context and consequences of court rulings can be difficult. Thankfully, there are experts out there that can do it for us. Patrick Newman, Caren Enloe, Carlos Ortiz, David Kaminski, Ethan Ostroff, Loraine Lyons, Chuck Dodge, and David Schultz break down the ins and outs of cases impacting the ARM industry in this week’s Compliance Digest, which is brought to you by Bedard Law Group.

WORTH NOTING: The best hidden map feature to save you money on gas … Kraft Macaroni & Cheese has changed its name … Why you need to be prepared to have money talks with your employees … How to grab a customer’s attention in the eight seconds they give you … Two years into the pandemic and a lot of people are still very unhappy … How we got addicted to using Q-tips the wrong way … Even with high gas prices, a lot of people are going to hit the road this weekend … A look at the history of credit reporting.

An interview with Trevor Noah

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The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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Daily Digest – November 28. Airline Abandons Call-Based Customer Service; N.Y. Gov Signs Medical Debt Anti-Garnishment Bill

AIRLINE ABANDONS CALL-BASED CUSTOMER SERVICE IN FAVOR OF ONLINE CHATS, TEXTS Change often comes in …

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