Intelligent Contacts and Elite Services Announce Strategic Partnership to Provide Patient Financial Engagement and Payment Solutions to the Healthcare Industry

PLANO, TX– Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries, today announced a partnership with Elite Services, Inc., a national leader of customer financial engagement and multichannel communication solutions for healthcare and accounts receivable management organizations.

The new partnership between Intelligent Contacts and Elite will create a streamlined billing and collection process for healthcare providers and medical offices from patient-friendly statements to frictionless online payments.

“With patients increasingly choosing to view and settle medical bills electronically, healthcare providers are looking for ways to leverage preferred channel communications and mobile-first payment tools to improve revenue cycle results,” said Jeff Mains, CEO of Intelligent Contacts. “The Intelligent Contacts and Elite partnership will allow healthcare billers to merge print and digital statement processes into one simplified workflow.”

“We’re thrilled to partner with Intelligent Contacts and to integrate with the company’s impactful suite of modern digital billing and payment solutions,” said Gary Watson, President and CEO of Elite Services, Inc. “Together, Intelligent Contacts and Elite will enable healthcare organizations to provide patients with a consistent, intuitive billing and payment toolset delivered across multiple engagement channels.”

The partnership combines each company’s decades of experience serving the billing cycle needs of the healthcare and financial services sectors. Healthcare and medical billing offices have specialized needs related to the security and transfer of sensitive patient data, and Intelligent Contacts and Elite each bring expertise in navigating and simplifying this process.

“Elite Services is a trusted name in patient engagement, and this partnership is a natural fit from both a technology and culture perspective,” said Paul Daniels, Chief Revenue Officer of Intelligent Contacts. “We’re excited about how this new collaboration redefines the patient and provider experience.”

“Our healthcare clients rely on Elite to deliver patient financial engagement solutions that streamline the financial experience and improve patient and revenue cycle outcomes,” commented Watson. “This alignment with Intelligent Contacts enables us to build on that commitment with fast, efficient paths to delivery and a future-proof foundation for innovation.”

About Intelligent Contacts
Intelligent Contacts offers omnichannel communication and payment Software-as-a-Service (SaaS) applications for BPO, healthcare, financial services, government, and educational institutions. Its’ Intelligent Cloud Contact Center software provides enterprise-level inbound and outbound call center functionality that includes skills-based call routing, payment IVRs, a TCPA- compliant auto dialer with predictive and power dialing modes, as well as call recording and voice analytics.

Intelligent Portal is an online payment portal that allows consumers to see and manage their bills or unpaid balances, select or create their own payment plan, or virtually negotiate a final payment to settle their account.

To learn more about Intelligent Contacts, visit https://intelligentcontacts.com/, or follow us on Twitter and LinkedIn.

About Elite Services, Inc.
Elite Services, Inc. provides integrated financial engagement and multichannel communication solutions that help organizations in healthcare, accounts receivable management, financial services, and utility markets improve financial conversations with their customers.

Powered by progressive engagement technology and a best-practice document processing infrastructure, Elite builds uniquely customized solutions that give consumers the context they need to quickly understand and act on critical financial outreach. With nearly 30 years of experience serving the outsource communications needs of businesses across the U.S., Elite offers partners access to a comprehensive, modern engagement toolset that includes statement/document print and mail services, digital billing and payment, direct response marketing, document management, and merchant processing solutions. For more information, please visit www.eliteps.com.

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