JUDGE DENIES MSJ FOR DEFENDANT IN TCPA CASE OVER WHETHER CONSENT WAS REVOKED
- A District Court judge in Kentucky has partially granted — and partially denied — a defendant’s motion for summary judgment in a Telephone Consumer Protection Act case, ruling that a plaintiff’s request to have information sent to him via the mail rather then delivered over the phone, coupled with refusing to talk to a collector and hanging up the phone on a subsequent call and not answering the phone when the defendant called after that raises a genuine issue of whether the plaintiff revoked consent to be contacted, even if he never specifically said so.
AVERAGE TAX REFUND UP 15% YOY WHILE PROBLEMS AT IRS PERSIST
- There is good news and bad news about income tax filing season. The good news is that the average refund through the first month of income tax season is 15% higher than the average refund through the same period a year ago. The bad news is that problems at the agency with respect to staffing levels, processing a backlog of paper returns, and having enough staplers is making a bad situation at the Internal Revenue Service even worse.
SURVEY REVEALS EXTENT OF MEDICAL DEBT BURDENS PLACED ON AMERICANS
- More than 50% of all Americans owe some amount of healthcare debt, and more than 20% owe at least $10,000, according to the results of a survey that were published last week by AffordableHealthcare.com. Making the data even more striking was the fact than 61% of respondents who say they have health insurance through their employers still carry some amount of medical debt. Forty-four percent of respondents said their medical debts are being worked by a collection agency.
EXPERTS SHARE CONTEXT ON CASES IMPACTING ARM INDUSTRY
- Understanding the context and consequences of court rulings can be difficult. Thankfully, there are experts out there that can do it for us. David Schultz, Caren Enloe, Nicole Strickler, Brit Suttell, Jessica Klander, and David Kaminski break down the ins and outs of cases impacting the ARM industry in this week’s Compliance Digest, which is brought to you by Bedard Law Group.
WORTH NOTING: A new hotline will offer you pep talks from kindergartners … How to buy a home when competition is stiff … Why you should be using your airline miles now … What you should do if a valuable employee wants to quit … An all-time record for gas prices might be broken this week … A Chrome extension generating controversy for judging the words you use … The Moscow Mule is now being replaced by the Kyiv Mule … Let’s not be too hasty about removing this delicious dish from the menu.
Planning a post-COVID vacation
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.