Daily Digest – September 16. Getting to Know Trace Dillon of Gulf Coast Collection Bureau; InDebted Announces Four-Day Workweek

GETTING TO KNOW TRACE DILLON OF GULF COAST COLLECTION BUREAU

  • Compliance flows through the blood of Trace Dillon. Even if he wasn’t working in the accounts receivable management industry, he still would likely be working to make sure someone wasn’t running afoul of any laws. Trace is also one of those rare compliance folks who don’t cringe or avoid talking to people on the operations side of the building. Read on to learn more about Trace, his love of hockey fights, and how he approaches his day in a systematic way. This series is sponsored by Applied Innovation.

INDEBTED ANNOUNCES FOUR-DAY WORKWEEK, INCLUDING HERE IN U.S.

  • InDebted, an Australian debt collection company that is expanding globally, including here in the United States, was already known for doing things differently. Focused on a digital-first approach to collections and eschewing phone calls, InDebted entered the U.S. earlier this year through the purchase of Delta Outsource Group. Now, InDebted has announced another initiative that puts it at the forefront of a global trend while also further disrupting the accounts receivable management industry.

JUDGE DENIES PLAINTIFF’S MOTION TO REMAND HUNSTEIN CASE BACK TO STATE COURT

  • A District Court judge in Illinois has denied a plaintiff’s request to moveHunstein case back to state court, ruling that the Eleventh Circuit’s decision in the case lays the groundwork for the kind of concrete injury that is needed to be suffered in order for the case to be tried in federal court.

JUDGE GRANTS DEFENDANT’S MOTION FOR JUDGMENT ON THE PLEADINGS IN ‘IMPOSTER’ CASE

  • A District Court judge has granted a defendant’s motion for judgment on the pleadings after it was sued by a brother and sister for allegedly violating the Fair Debt Collection Practices Act by discussing the sister’s debt with the brother, but only after the brother used the sister’s personal information — the last four digits of her Social Security number — to verify her identity during a collection call.

WORTH NOTING: Members of the National Guard may start driving school buses … Winnie the Pooh’s treehouse in the Hundred Acre Wood is available for rent … The bidding wars for houses appears to be cooling off … Why the price of food is going to keep going up … 7,000 steps a day may keep you alive longer, according to new research … A newly discovered work from Tennessee Williams has just been published for the first time … The biggest financial mistake that Millennials can make … Microsoft is doing away with passwords.

Steve is back!

RIP, Norm MacDonald

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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