Daily Digest – February 19. Judge Dismisses Complaint Against Collector; The Right Way to Hire, Train, and Treat Employees

JUDGE DISMISSES COMPLAINT AGAINST COLLECTOR FOR LACK OF SUBJECT-MATTER JURISDICTION

  • A District Court judge in Pennsylvania has denied a collection agency’s motion to dismiss a complaint that it violated state law in Georgia and Pennsylvania as moot, instead dismissing the complaint on his own, ruling that the Court lacked subject-matter jurisdiction over the state law claims.

THE RIGHT WAY TO HIRE, TRAIN, AND TREAT EMPLOYEES

  • By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management industry. Treating consumers with respect, dignity, and in a professional manner has become the standard for any legitimate agency that is trying to make it in this world. But are companies applying that same level of determination to emphasize empathy when dealing with their own employees? That does not yet appear to have occurred. More than 90% of employees — working in any industry, not just collections — would stay with their job if their bosses showed more empathy, according to a data point quoted on the latest episode of “Training Bytes with Mary Shores.” That is a lesson for how all companies in the accounts receivable management industry should be managing their employees.

WEBRECON STATS OFFER AGENCIES REASON FOR HOPE, DISTRESS

  • WebRecon’s monthly statistics outlining the number of lawsuits filed in January alleging violations of the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act is a classic, “good news, bad news” type of situation. The good news is that compared with the same month last year, the totals for each statute were down, significantly in the cases of the FDCPA and TCPA. The bad news us that the totals from January were higher than what was filed in December, significantly in the case of the TCPA.

MRS HIRES ALEC TILLEY AS SVP, STRATEGY & OPERATIONS

  • MRS is pleased to welcome Alec Tilley to the company full time as Senior Vice President of Strategy and Operations. Alec has a long history of success in our industry with over 12 years at ARS and Encore Capital prior to starting his consulting company.

WORTH NOTING: The debate over student loan forgiveness hinges on two numbers … Women in Florida are dressing up as “grannies” to get ahead in line for the COVID-19 vaccine … A lot of people are going to be switching jobs this decade because of COVID-19 … How to use virtual reality to teach empathy … The 10 best new vehicles of 2021, according to Consumer Reports … The five things you need to do to improve your credit score … Dolphins are more like people than we thought … How booking a dental appointment can get you some time on the beach.

Something we all need to see and enjoy

Funny Friday

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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